Reviews
James Zabel great help!
My buying experience with James Zabel was awesome. He was very helpful and not pushy. Very relaxed atmosphere and nice people. Will definitely go back here and recommend to others in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great services and good employee Juan Martinez
excellent services and the process to buy the car is very facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience- Visit Derrick Ciena
We bought a brand new Jeep Wrangler Sahara edition with the awesome help of Derrick Ciena at the Lutz, Florida location.. Derrick was great- knowledgeable- patient;) Go visit Derrick in Lutz
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best buying experience from a dealership ever!
Found the 2015 Challenger SRT I wanted and negotiated the deal on the phone including my trade in. Salesmen David Cooper was honest and handled everything professionally. The GM even had to step in because the car was a transfer from another Ferman dealership and the other dealership was playing games. They gave me a great deal on my trade and the new car purchase. Drove 200 miles from South Florida to complete the transaction and drove home a happy man. They don't have dealerships with honest customer service like this in South Florida, I couldn't even get a call back locally. Although a bit of a drive for me, if I need an FCA vehicle in the future, I'll go to Ferman of Cypress Creek for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Experience
Go see Sal. He was great and makes you feel valued
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Customer Service
Outstanding Customer Service! Mike V. is professional, courteous, and you leave with the feeling that all is taken care of. Thanks for the professionalism!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Service
My experience with Ferman Chrysler Dodge Jeep RAM was outstanding. With the early assistance of John Rebello and with the attention of product specialist Sal Calicchio, the purchase of my new Jeep Wrangler was simple, easy and smooth. It was very helpful to have been able to narrow down my options available on line at their website first and then share my choices with the customer services representatives so by the time I arrived at the dealership, the Jeep was ready and waiting for my test drive. In less than two hours on a Thursday evening after work, the team found agreeable financing and I was on the road driving home in my new vehicle. Many thanks are extended to Jim Ferman for building a team of great customer service representatives.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I absolutely love my new Jeep Grand Cherokee!!
From the moment my husband and I walked into Ferman we had excellent service. Derrick greeted us by the door, showed us a couple of vehicles that we were interested in, and just like that we found a new 2015 Jeep Grand Cherokee to buy!! We signed some papers and within an hour we were leaving in our New vehicle!! What a Perfect Sunday!! Thank you Derrick and Ferman family for all your help :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike Viers
Mike was respectful, helpful and a diligent worker. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike Viers
Mike was so diligent in pleasing the customers I watched him with other customers he treated everyone with respect and went beyond his call od duty to do what is right. I will ask for him by name in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
