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Hendrick Motors of Charlotte

(1,771 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award
New (833) 240-9190 (833) 240-9190
Used (833) 241-7598 (833) 241-7598
Service (833) 241-4297 (833) 241-4297

Reviews

(1,771 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Motors of Charlotte from DealerRater.

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Jonathan and the service team are the best.

Jonathan and the service team are the best. I have had multiple years experience with MB dealers and service centers and I would rate Jonathan and the service team at Hendrick Charlotte as the best of the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding customer service.

Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks so I don’t mind waiting at the dealership while my vehicle is being serviced. Thank you for the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every time I called and have appointments with hendrick

Every time I called and have appointments with hendrick for my car to have service always great people to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

what an all-time experience I had with Bella shopping for

what an all-time experience I had with Bella shopping for my dream car. Her customer service & professionalism is on point. I’m so thankful to have her on my side through this process! I’m telling you she’s the one for this whole journey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Samantha, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sales with Bella was smooth, stress-free, and actually

Sales with Bella was smooth, stress-free, and actually enjoyable! I highly recommend working with her if you’re someone who gets overwhelmed easily when car shopping.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Kanani, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

Bella was fantastic to work with!

Bella was fantastic to work with! She made the entire process seamless and enjoyable for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Max Guillossou, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

John D’Errico helped us again and is the reason why we

John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marino411, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

John D’Errico was my service advisor and was very helpful

John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Susan D'Errico, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!

I highly recommend Ryder Mullis as service advisor.

I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rkosten, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

John Always does a great job getting my work completed

John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ggcarinci, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!