Reviews
Got my car fixed up by Cole Sobel here and he was so nice
Got my car fixed up by Cole Sobel here and he was so nice and knowledgeable about my car and knew exactly what it needed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tristan on the service team did great getting my wheel
Tristan on the service team did great getting my wheel repaired on my brand new Mercedes. I was so upset when I damaged my wheel, and with my extended coverage I didn't pay a dime! This place always exceeds my expectations!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The entire service department does an amazing job,
The entire service department does an amazing job, Tristan and Stephen were awesome! Very kind, quick, and got the job done for sure! I'll always keep coming back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My service technician Chris Emeis did some work on my
My service technician Chris Emeis did some work on my C300, and advised me that one of my concerns was actually covered by a warranty extension and got it fixed for me for free
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I brought my SL550 in for an oil leak, and I got a very
I brought my SL550 in for an oil leak, and I got a very detailed video from the technician Chris E showing exactly where the leak was coming from. I approved the repair, and it was fixed the same day, no more oil spots in the driveway!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re so happy you chose Hendrick Motors of Charlotte Mercedes Benz for your SL550 service, Topher! We’re glad Chris E provided a clear, detailed video and got the repair done the same day, no more driveway spots is definitely a win! We truly appreciate your trust and look forward to helping you again whenever you need us!
I brought my E350 in to get brakes replaced.
I brought my E350 in to get brakes replaced. The service advisor Devin L was incredibly professional and kind, and the tech Chris E had the brakes done before I even got home in the loaner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Devin provided such kind and professional care, and that Chris had your brakes done so quickly you hadn’t even made it home yet in the loaner, now that’s service! We truly appreciate your trust in our team!
I brought my GLE in for a check engine light last week.
I brought my GLE in for a check engine light last week. I had the pleasure of having Stephen Cyr work on my car. He was very knowledgeable and thorough in the video I received and would recommend him to anyone!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing experiences like this, Kim, thank you for choosing Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Stephen Cyr provided knowledgeable and thorough care for your GLE, and that his detailed video made everything clear and easy, we truly appreciate your recommendation and your trust in our team!
pleased with the high level of service I received from
pleased with the high level of service I received from Technician Chris M. He kept me informed and included a video for my review. I would definitely recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Holly, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad to hear Chris M provided such attentive service and kept you informed with a helpful video, and we truly appreciate your recommendation and trust in our team!
The Service department at Hendrick Motors of Charlotte is
The Service department at Hendrick Motors of Charlotte is fantastic. I was able to meet Tracey Mullis on the Warranty Admin team. Her positive attitude and warm personality are wonderful. The entire team here is absolutely outstanding. They provide excellent customer service. I highly recommend visiting this dealership for your needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so happy to hear Tracey Mullis and our service team made such a fantastic impression with their warmth and outstanding care, your recommendation truly means the world to us and we can’t wait to see you again!
The service department here has many experienced
The service department here has many experienced technicians, my technician Brian is an expert with the older Mercedes like mine. He is the only one I trust for my service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, we love hearing this, thank you for your continued trust in Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Brian’s expertise with older Mercedes keeps your vehicle in great hands, it means everything to know he’s your go to, and we truly appreciate your loyalty!