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Hendrick Motors of Charlotte

(1,882 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2026 state dealer award
View 10 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2017 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award
New (866) 344-3088 (866) 344-3088
Used (833) 241-7598 (833) 241-7598
Service (877) 202-5895 (877) 202-5895

Reviews

(1,882 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Motors of Charlotte from DealerRater.

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I had such an Excellent Experience with Tristan and the

I had such an Excellent Experience with Tristan and the Service Team! I brought my car into Hendrick Motors of Charlotte for a state inspection, and the experience was seamless from start to finish. My service advisor, Tristan, was outstanding. He made sure everything was handled efficiently, keeping me informed so I could get my car in and out without any hassle or long delays. The entire service team at Hendrick Motors was top tier, welcoming, professional, and attentive. It’s rare to find a dealership service department that values your time this much. Highly recommend this service team if you want fast, reliable, and friendly service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful review! We're glad to hear Tristan provided such an outstanding service experience during your state inspection. Keeping our customers informed, respecting their time, and making the process as smooth as possible are top priorities at Hendrick Motors of Charlotte Mercedes-Benz. We appreciate your recognition of Tristan and our Mercedes-Benz service team in Charlotte, NC, and we're grateful for your recommendation. We look forward to serving you again for all your future service needs!

I had a very great experience in service!

I had a very great experience in service! Jake made it very easy, the whole process was very smooth

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Mike! We're glad to hear Jake made your service experience easy and seamless. Providing a smooth, efficient experience is what we strive for at Hendrick Motors of Charlotte Mercedes-Benz, and we're happy Jake delivered the level of customer care you deserve. We appreciate your kind words and look forward to assisting you with all your future Mercedes-Benz service needs in Charlotte, NC!

I had an outstanding service experience working with

I had an outstanding service experience working with Jermaine! He is thorough, knowledgeable, and takes the time to explain every detail of the maintenance work. I truly appreciate his transparency, clear communication, and high standard of care when servicing my vehicle. It gives me complete confidence knowing my car is in expert hands! Everyone in the service department seems to truly care about their customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Cheryl! Hearing that level of confidence in our team means so much to us at Hendrick Motors of Charlotte Mercedes-Benz. We're glad Jermaine continues to provide the thorough, knowledgeable, and transparent service you deserve. Taking the time to explain maintenance needs and ensure every customer feels informed is a key part of the experience we strive to deliver. We truly appreciate your kind words about Jermaine and our Mercedes-Benz service team in Charlotte, NC, and we look forward to serving you again!

I had a great experience at Hendrick Mercedes!

I had a great experience at Hendrick Mercedes! The car buying experience was super easy and quick!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your great review! We're glad to hear your car-buying experience was easy and efficient. At Hendrick Motors of Charlotte Mercedes-Benz, we strive to make every purchase smooth and enjoyable, and we're pleased that David Artieri helped make that happen. We appreciate your trust and look forward to assisting you with all your future Mercedes-Benz needs in Charlotte, NC!

I had a great experience at hendrick motors of charlotte

I had a great experience at hendrick motors of charlotte mercedes benz. I would highly recommend buying from them!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Jacklien, for your wonderful review! We're glad to hear you had a great experience at Hendrick Motors of Charlotte Mercedes-Benz. Providing exceptional customer service and a seamless car-buying experience is our goal, and we truly appreciate your recommendation. Thank you for choosing our Mercedes-Benz dealership in Charlotte, NC, and we look forward to serving you again in the future!

I had a really great experience purchasing my car at

I had a really great experience purchasing my car at Hendrick Mercedes-Benz. I would highly recommend buying from there!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, James, for your wonderful review! We're delighted to hear you had a great car-buying experience at Hendrick Motors of Charlotte Mercedes-Benz. It's especially rewarding to know that David Artieri provided the service and support that made your purchase a positive one. We appreciate your recommendation and thank you for choosing our Mercedes-Benz dealership in Charlotte, NC. Enjoy your new vehicle, and we look forward to serving you again in the future!

David Artieri was very kind helpful and answering all my

David Artieri was very kind helpful and answering all my questions about my vehicle I would recommend working with him!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Dominick, for your kind review! We're glad to hear David Artieri was helpful, knowledgeable, and took the time to answer all of your questions. At Hendrick Motors of Charlotte Mercedes-Benz, we strive to provide a welcoming and informative experience for every customer. We appreciate your recommendation and look forward to assisting you with all your future Mercedes-Benz needs in Charlotte, NC!

Jake reeves was great servicing my G63 i wouldn’t trust

Jake reeves was great servicing my G63 i wouldn’t trust my car with anyone else!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Mike, for your fantastic review! We're honored to hear that Jake has earned your trust with your Mercedes-AMG G63. Providing expert care, attention to detail, and an exceptional Mercedes-Benz service experience in Charlotte, NC, is what we strive for at Hendrick Motors of Charlotte Mercedes-Benz. We appreciate your confidence in Jake and look forward to helping keep your G63 performing at its best!

I had a wonderful experience at Hendrick Mercedes!

I had a wonderful experience at Hendrick Mercedes! Stacey in the service department was a huge part of that! Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Susan, for your wonderful review! We're so glad to hear you had a great experience at Hendrick Motors of Charlotte Mercedes-Benz. Stacey's dedication to providing exceptional customer service helps make every visit a positive one, and we're grateful for your recognition of her efforts. Thank you for choosing us for your Mercedes-Benz service needs in Charlotte, NC! We look forward to seeing you again.

I had an excellent experience with the service

I had an excellent experience with the service department. Stacey, who assisted me, was very friendly, professional, and helpful throughout the process. Everything was explained clearly, and they ensured my car was well taken care of. Excellent customer service; I highly recommend this dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Isa, for your excellent review! We're glad to hear Stacey provided a friendly, professional, and helpful experience throughout your visit. At Hendrick Motors of Charlotte Mercedes-Benz, we take pride in delivering exceptional customer care and transparent communication to ensure every customer feels confident in the service their vehicle receives. We appreciate your recommendation and look forward to assisting you with all your future Mercedes-Benz service needs in Charlotte, NC!