Reviews
The salesperson was very friendly and able to help with...
The salesperson was very friendly and able to help with all the questions. Very professional and dedicated to the customer. I will definitely come back in the future. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that you had an amazing experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing JT Auto Group, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Sell Vehicles with bad parts (Bad Alternator)
PLEASE STAY AS FAR AWAY AS YOU CAN!!!! if i could leave a negative review I would. I should have followed my gut when I was communicating with this dealership and go to another dealer......I purchased a 2017 Chevy Colorado that I didn't have checked out like I knew I should have so I truly blame myself for falling pray to this awful dealership and their hazardous vehicles that they sale knowing they could hurt people but they don't care. I test drove a vehicle at or around 12 on 6July 2020 there were no lights on the vehicle that indicated there was a safety issue. Vehicle was delivered at 10 PM...The morning the service theft deterrent system light was on and it would not turn off. I can only assume the service detection light came on during the 45 mile trip from Sanford. The very next day I was driving the vehicle and the vehicle stalled in traffic and just stopped. The stalling and dieing in traffic happened 2 additional times in 5 days...I thought maybe it was the battery but I was informed it is the alternator and it is at about 15.8 which is a dangerous level the truck could catch on fire is not fixed. I contacted the dealer the night of the 10th and called on 11 July 2020 and spoke to service manager Samantha she informed me she had passed the email to her manager. I did not receive a response via email or telephonically. Eventually Ricardo contacted me stating give him to Monday to respond....Surprise Surprise I never heard from him...The vehicle was sold as is therefore my complaint is the dealer is selling vehicles that are dangerous and they had to know the vehicle had alternator issues and didn't fix it. My sales ripoff person was Ricardo and I can only suggest and warn you to be better than I me..stay away!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
While we do perform an NC state inspection on our vehicles before putting them out on the lot. An improperly functioning alternator isn't something that is checked in that inspection. We are resellers of used vehicles, we sell them as-is. In the buyers guide, which is in the window of all of our vehicles for sale and was also signed by the customer, states a list of "some major defects that may occur in used vehicles. " in that list is " Improperly functioning alternator, generator, battery, or starter. " While the salesman did try to remedy the issue of the "service theft deterrent system" message by sending you a replacement fob which then enables you to reset the system. There is not a way that he would have known about the alternator issue. On the drive to deliver the vehicle the salesman reported back, and said that there were no problems with the drive.In addition to that, we had the truck for about a month on our lot and we never experienced the vehicle turning off or doing anything abnormal. So for us to have hidden this issue from a customer isn't something that would have happened. We are focused on customer satisfaction and hope that we can help you in this situation please call 919-292-2626 so we can better understand how we can help. Respectfully, TAZ Autogroup 3590 Highway 87 Sanford, NC 27332 (888)272-1691
JT Automart is a great dealership! Kim was very helpful...
JT Automart is a great dealership! Kim was very helpful and worked really hard to make sure I drove away with the car I wanted and within my means! I would recommend them to anyone, this was my second time purchasing a vehicle through them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good honest people no run around about buying a car...
Good honest people no run around about buying a car straight to the point excellent service go see them for your next vehicle purchase anytime
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience with JT Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Glad to hear you love your new vehicle. JT Auto Group's team will be thrilled to hear your feedback! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
I had Caleb showing me a 2019 Subaru WRX and the process...
I had Caleb showing me a 2019 Subaru WRX and the process was smooth and fast. Great experience overall. Would recommend, also ask for Caleb.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the second car I have bought from JT Auto. I love...
This is the second car I have bought from JT Auto. I love their customer service and the dependability of their cars! All around an amazing dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of all of us at JT Auto Group, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with JT Auto Group for the second time. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
On behalf of all of us at JT Auto Group, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with JT Auto Group for the second time. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Kim at 10k or less did a great job getting me into a new...
Kim at 10k or less did a great job getting me into a new car, she made the process very quick and enjoyable! Thanks Kim!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience with JT Auto Group. The staff...
I had a great experience with JT Auto Group. The staff was very friendly. Left with a F150! It looks good and drives very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits JT Auto Group with only the best there is to offer. It's so nice to hear that the JT Auto Group team helped to make your experience such a positive one. Enjoy your new vehicle! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
Good experience buying from JT Auto. Couldn’t find what I...
Good experience buying from JT Auto. Couldn’t find what I wanted in their lot and they searched to help find the best fit for me from one of their others. Drove away with a 2010 Tacoma that suited my needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at JT Auto Group. We wish you safe travels in your new vehicle and look forward to seeing you again soon! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692
I purchased a 2014 Jeep Patriot from Kim and Tara about...
I purchased a 2014 Jeep Patriot from Kim and Tara about two weeks ago and it was by far one of the best car buying experiences I’ve ever had! They were very helpful and accommodating!! 10 or Less will definitely be getting our business again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We couldn't be happier that Kim and Tara provided you with a great car buying experience. They are a true asset and we are blessed to have them on the 10orLess team. We hope you are enjoying your new vehicle, please come back to visit anytime! Respectfully, 10orLess 2849 Jefferson Davis Hwy Sanford, NC 27332 (919) 292-2118