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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Rick Case Mazda

Vincent was very helpful and knowledgeable of the vehicles. Everyone was extremely helpful and worked to find us a car within our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Best Experience By Far

I could not thank you enough for all the hard work that you as a dealership have done for me! I went in with only 20 minutes available and I left with a brand new CX-9!! Matthew was by far the best salesman I have ever dealt with. Brian the GM was also a great asset! I will send all my friend to do business here from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Great experience!

As much as I hate shopping cars and dealing with sales personnel...I must say I actually 'enjoyed' my experience at Rick Case Mazda! Seth was our sales man and was able to get me the car I wanted @ the price I wanted with no hassle! Felt comfortable and relaxed with no pressure :) Great experience and will definitely shop there again in the future!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

GREAT Experience

As much as I hate shopping cars and dealing with sales personnel...I must say I actually 'enjoyed' my experience at Rick Case Mazda! Seth was our sales man and was able to get me the car I wanted @ the price I wanted with no hassle! Felt comfortable and relaxed with no pressure :) Great experience and will definitely shop there again in the future!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Good buying experience

Vincent was helpful and made the process painless. We received a fair trade in offer for our previous vehicle and good price on 2014 CX9. I would buy from here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Mazda 6

Good service thank you, nice clean dealership, Great staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Fantastic Customer Service!

Matt and the Sales Manager did a fantastic job getting us into the vehicle we viewed on-line. This was the best car buying experience I have ever had. We were in and out of here in less than 2 hours. We had a pre-approved loan already set up and the Sales Manager was able to beat the interest rate previously quoted with one his listed lenders and we left with a lower payment than we thought possible! Give these guys your business. You won't be dissappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Great Expereance

Great customer service... everyone work really hard to get a deal I could work with. My car is great, has everything I wanted. Marvin was a fantastic salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Ralph Sorrentino General Manager Rick Case Mazda

Great customer service

Great customer service... everyone work really hard to get a deal I could work with. My car is great, has everything I wanted. Marvin was a fantastic salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

One Moment In Time

My experience with Ms. Normant was phenomenal! Her professionalism, pose, and work place eloquence was 200% I was transparent about my situation and she was able to obtain a most awesome rate and payment. My family and I are most grateful for the outstanding customer service and Mazada products. There aren't enough stars to express how appreciative we are for Ms.Debbie and the great salesmen that tag-teamed with her. But God.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Ralph Sorrentino General Manager Rick Case Mazda