Rick Case Mazda of Duluth

I promised Mr. Marvin Harvey I would complete this review to tell everyone what a great experience I had with him and his trainee, Mr. Kode Weir. Mr. Harvey and Mr. Kode were respectful, kind, and very knowledgeable of their product. I love our new car. Also, Mr. Marvey remembered my birthday. That meant the world to me. I appreciate his dedication, efficiency, and top notch customer service. Mr. Kode also treated us great. I recommend these two sales representatives. They are awesome.

I purchased a car from here in 2010. The car is nice (except a poor AC) and the sales experience was actually really good (friendly and low pressure), however I made a fundamental mistake giving them my email address. Since then, despite emailing the sales person (Marvin), calling the store and clicking the unsubscribe links, I have been unable to prevent SPAM emails from this dealership from coming to me. Because of this my 'experience' with this dealership continues to be an annoyance to this day. Perhaps they'll read this and make changes.

This is our first Mazda. We were helped by Mr. Kode Weir, and his trainer, Mr. Marvin Harvey. These gentlemen treated us respectfully, and they were also very knowledgeable of their product which made us confident of our purchase. Mr. Marvin Harvey is an experienced sales representative. He is passionate about his job, and does it very well. I was also very pleased to get a happy birthday card from Mr. Harvey. That made my day. My family and I are very pleased with our new car. I have always loved everything Japanese, and am so proud to now own a Japanese car. I recommend Rick Case, Mr. Harvey, and Mr. Weir. This is a great company, with great workers selling a wonderful product.

I don't usually write bad reviews but I felt my experience definitely warranted a review. I was interested in a vehicle they had for sale and I set up an appointment with a salesman to come out and see it last week. I was told by the salesman that If anything should change (i.e. the vehicle sold) he would let me know. I kept the appointment all week and didn't hear from them so I assumed the vehicle was still for sale. Let me tell you, Rick Hendrick is a FAR drive away for me. After fighting traffic the evening of my appointment, I made it to the dealership only to find that the car I was interested had sold. Why they didn't call to inform me when they said they would... I'm not sure. My frustration was apparent as I told the dealer that I would never have drove all the way here if I had known the vehicle had sold. He assured me there were other cars on the lot we could look at. I made it clear the price range I was looking for and he had 3 vehicles I could look at. After looking at the cars we went back inside to his desk to look up the prices. I felt like the dealer was brand new to the store - he had ZERO idea of the prices of the vehicles we were looking at to the point that he had to get up multiple times to speak with the receptionist / other salesmen. After waiting 10 minutes just to find the cost of one of the cars we had looked at, he came back to inform me that it was well over my price range....great to know... So he said he'd go look up the other prices of the last two vehicles we looked at - again why did he not look up all THREE of the prices at one time? I'm not sure. After waiting another 10 minutes I start to hear some aggravated voices over by the receptionist. I look over to see my salesman arguing with the male receptionist about god knows what. Things apparently got heated as I saw my salesman storm over to an office with managers having a meeting, repeatedly bang on the door, and announce to the whole showroom that this male receptionist was "not being any help at all and being extremely mean." While all this is happening, I'm sitting in the chair...being ignored by the multiple other salesmen walking around the room. After one of the managers came out of the office to settle the dispute between my salesman and the receptionist, my guy came back over without any hesitation or apology of the blowout that just happened. All he had for me was the prices of the last two vehicles that we looked at which were, again, WAY out of my price range. I promptly left. So, overall I was 1) deceived by them for not telling me the original vehicle had already sold 2) Given the run-around when talking about other vehicles available on the lot 3) COMPLETELY IGNORED while a fight was happening between two co-workers. Completely unprofessional and inconsiderate. I will NOT be back.

Knowledge, Friendly, Super Helpful, Great Price & Customer Services a lot savings. Sales Persons, Managers & Finance will make your car shopping the best experience. If you're Shopping for a Mazda I recommend don't go to any other dealer, 10 year or 100000 Miles Power-train warranty, 10 years roadside assistant, plus others benefits, Only at Rick Case Mazda

Definitely am gonna go back when I need service. If you have a question, they have an answer. They know their stuff. Price was okay. Charged $5 to replace two remote batteries, so definitely understandable.

Was literally shocked by the dishonest sales tactics used during my recent visit! In dealing with car sales, you don't expect utmost honesty and integrity... but this was terrible. Without telling me, the terms of my financing were changed from 60 to 72 months (...good thing I was paying attention to what I was being told to sign).There were so many small price increases (on the actual car) once we went to the finance office, we were walking out paying over $1,900 more than sticker price for the actual vehicle (not including taxes, title, etc.) They work hard to get you "in your price range" for monthly payments... unless you watch carefully, you are paying WAY more than you think. If you're thinking of visiting this dealership... THINK AGAIN.

Michael Ruiz was the best! He knows his Mazda product inside out. He told me details about Mazda that I never knew about another car brand that I have driven for 25 years. Besides that, he is just a great guy!! The GM, Mr. Sorrentino, was also very attentive and made sure that everything was right. The paperwork part took a bit long, but in the end, I am a happy customer. Michael made sure I know how to work everything on my new car, introduce me to the service people. He is the best!!

Marvin was knowledgeable, personable and professional when it came to the sale of our Mazda3. The finance process took too long for them to push the sales agenda, and requested car fax was not presented to us until after all contracts were signed. That tarnished an otherwise positive experience, but that was outside of Marvin's responsibility to us as our salesman, as it occurred in the finance office. All in all, the experience was better than what I have encountered at other dealerships and I wouldn't hesitate to buy again from Marvin or Rick Case. I would like to add that 2 days later I noticed my car had a busted speaker-again, not Marvin's fault, but now I have to replace it myself. Would have been nice if the dealership took care of it...

First time at this dealership and have to say it was a very good experience although a bit lengthy. Michael Ruiz was a pleasure to deal with, very knowledgeable and a fine gentleman. We felt good about our deal and reached our objective in buying our son a new car. If not for Michaels willingness to get us to hang in there, we might have left to pursue elesewhere. We appreciated all the people who helped us sew up the deal, they are very obviously some really dedicated, hard working individuals that this dealership should cherish. We left the dealership just before midnight and never did anyone complain or make us feel uncomfortable. We rarely see this kind of dedication and admire it immensley. Thank you.