Rick Case Mazda of Duluth

Good Experience - New Car First time at this dealership and have to say it was a very good experience although a bit lengthy. Michael Ruiz was a pleasure to deal with, very knowledgeable and a fine gentleman. We felt good about our deal and reached our objective in buying our son a new car. If not for Michaels willingness to get us to hang in there, we might have left to pursue elesewhere. We appreciated all the people who helped us sew up the deal, they are very obviously some really dedicated, hard working individuals that this dealership should cherish. We left the dealership just before midnight and never did anyone complain or make us feel uncomfortable. We rarely see this kind of dedication and admire it immensley. Thank you.

Marvin L. Harvey is an A+ Senior Sales Person!! He's very attentive, helpfull, thorough & kind. Adrian Livescu works well with Marvin & is top notch!

Marvin does everything he can to break the stereotype of salespeople: he cares. From when I first met with him he was interested in making sure my needs and wants were adhered to exactly as I wanted, and did all he could to care for me. I ended up leaving with a car that I'm completely in love with because of Marvin. Highly recommended!

Marvin did a great job working with me and I would recommend him the future. The only critic I would have would be that the dealership do a better job at showing the customer a list of every extra charge tacked on before the end. There was one charge that was not explained, however Marvin removed that charge because he did not explain it to us and it would be been unethical to charge us after we had confirmed the price. Very pleased and would do business again. Thanks!

I purchased a 2015 Mazda CX-5 in May 2014. Marvin Harvey was my salesperson he was great. Very helpful and very detailed. Marvin showed me all my available options before I finally decided on what to buy, I think this was brilliant. I came in with the intention to buy that day and left a very happy customer because I got more than I expected. I was also vey impressed with the Rick Case dealership. Everyone was professional, friendly and very helpful. I will most definitely reccomend and use Rick Case dealership in the future. Thanks Marvin! Great Job!!!!

No hassles. Went there to look and buy a vehicle. He worked with me over emails. Easiest car buying experience I have ever had. He went over everything in the car for my wife

Rick Case Mazda is setting themselves apart from the rest of the used car dealerships!!! We found a car on their website and I called to find out if it was still available. We had gotten financing through Capital One Blank Check program but the interest rate was 22.36%!!! When I called I talked to Trey who was super nice and scheduled an appointment for us to come visit. He advised me he would partner me with a sales rep. Within 20 minutes Jenna called and not only was she soooo sweet, she let me know they had just gotten a trade in of the car I was looking for (2011 Mazda CX-7) and it was fully loaded! It was better than the car I called about! They held the car for us till I got off work. When we got there everyone was super friendly and ready to help us. We test drove the car and fell in love!!! Trey recommended to try to get financing through one of their banks. I was skeptical because we had tried at anther dealership and they treated us like we were lower than dirt. Trey assured me they WOULD help us. And he did! He worked with Claude, their main Finance manager who oversees all the dealerships. I was wanting to trade in my 2011 Avenger but was worried about my negative equity. They appraised my car, gave me an offer way more than what Is was worth and I only rolled over $3k into the new loan. They came down on the price of the new car and sold it to me for the actual value to help make up for my negative equity! Claude was able to get me financed with $0 down and a 15.5% interest rate!!!! I couldn't believe it! We left with our car and I was so thankful for them!! Jenna was amazing and saw us a people and not just another sale. She took time to get to know us and made sure we felt welcome. While we were waiting for the financing to come through, Trey hung out with us to try to calm our nerves. Rick Case is truly what customer service is about! They go above and beyond to let you know that they truly value your business! I will always come back to them in the future and will refer everyone to them! If you want to feel like a person and have no judgment about your credit or financial circumstances, go to Rick Case!!!!

From the moment I met Adrian while buying a Mazda in February, I knew I could not trust him; however, I decided to give him the benefit of the doubt. From then on, he proved to me how shady he really was. After a bad experience with him haggling over the price of a used Mazda, I thought I was done with him. Weeks later as a trusted mechanic was checking my tires, he discovered that a valve stem on a tire was very weak and all the air came out, so he would not touch the other ones. I decided to check one of the tires myself and as soon as I touched the cap, I knew something was wrong and stopped. I then towed the car to Rick Case and called them. The operator connected me to Adrian (unfortunately) and he dealt with the situation with such cowardice. He attempted to blame it on my mechanic and ME and said he would replace 1 valve stem out of courtesy, but the other was fine. I was livid since they sold me a car that could have had a major blowout on the highway with my kids in the car! Adrian did not deal with the situation like he should have by blaming everyone but himself. The real savior of the situation was the Service Manager, John Campbell (thus the high service rating). He looked at the loose valve and knew something was wrong. He replaced both valve stems, checked the other tires and took responsibility for the problem. Adrian--I will not set foot on your showroom again. John--you're a gentleman and I want to thank you for your time. I will come service my car with you if Adrian is off for the day.

The best car buying experience I ever had! From sales to finance/paperwork to service- This is a great place to do business! Thanks to my sales consultant Carl, managers Bryan, Trey, and especially my finance person Megan-- What a great team!!! Thank you!

I had a lot of negative equity on a used vehicle I was making payments on but the sales and finance worked out a deal so I left with a new 2014 Mazda 6 i Touring. I am very happy that they could work with me and got the vehicle I really wanted! Thanks, Curtis Tisdale!