Rick Case Mazda of Duluth

We had such a wonderful experience with Marvin Harvey and the other staff at Rick Case Mazda. We traded two cars and walked out with one new Mazda3 and one used Mazda5. We had such great help in the purchase process with what we wanted to walk out with for both vehicles and monthly payment. Cleo in finance also went above & beyond in helping us meet our budget requirements. We knew what we wanted, knew what we wanted to keep our payment within, and drove away more than satisfied!

We had such a wonderful experience with Marvin Harvey and the other staff at Rick Case Mazda. We traded two cars and walked out with one new Mazda3 and one used Mazda5. We had such great help in the purchase process with what we wanted to walk out with for both vehicles and monthly payment. Cleo in finance also went above & beyond in helping us meet our budget requirements. We knew what we wanted, knew what we wanted to keep our payment within, and drove away more than satisfied!

I was helped by Denis Suljic and your G, I believe it was Chris. Both were very helpful and I left with the vehicle I wanted. Dennis has great csutomer service skills and my only recommendation would be that he builds his product knowledge.

Went in with a Capital One check which could not be written for more then 110% of the of the NADA book value. I asked both the salesman and the fiance guy if they need the instructions, both said no they knew how handle this check. Capital One called the dealershp and told them not to deposit the check as it was written for more then a 110% of the NADA book value. Guess what? they deposited the check anyway. The bank called us to let us know what was going on, we called the dealer more then 3 times with no call back. Finally we reached them, we had to go back up and give another 600.00 as a depsoit to cover the difference in the check. We completed the new paper work and the fiance guy did not even ask for the the money, my son walked out with the money in his pocket, I told him if they were not smart enough to take the money then keep it, but he did the right thing and brought the money in, for all we know it ended up in someones pocket as he did not get a reciept. Now he has has the car for 2 months with no plates, he went today after we thought everything was staight and it turns out they never did the required emmissions test. Now we have to go back up to the dealer to get the emmisiions test before he can get his plates. Seems like this dealership is run like crap, were wasting our time and our gas running back and forth for thier mistakes. Plus back and forth to the DMV to get the plates. Stay away from these idiots!!!! Thats why I always buy from CARMAX easy in easy out, the only reason I went to this place was they had the car my son wanted.

Marvin Harvey assisted us with purchasing a car in April 2012. He exceeded all of our expectations with courtesy and expertise. He did not give any pressure or provide a typical "car sales pitch." His approach provided a realistic prospective and made the experience of purchasing a vehicle more of an enjoyable experience rather than a stressful negotiation. I would strongly recommend him to assist anyone at Rick Case Mazda with their vehicle purchase.

Marvin Harvey is an excellent salesperson. He far exceeded our expectations of professionalism and courtesy. In our many years of purchasing vehicles from various dealerships, Marvin excels well beyond all of our previous salespersons. He removed the pressure and provided us with a realistic perspective for purchasing our new vehicle. I would strongly recommend all of my friends and family members to purchase a car utilizing Marvin's expertise and service.

The purchasing experience was good, however, after purchase experience was very poor. Calls not returned, issues with the vehicle not addressed, agreement for what was included in the purchase price were not factual on the part of the dealer. I would not recommend buying a vehicle from this dealership. The car is great, the dealership has many opportunities for improvement.

Hey Folks wanted to let everyone know about my expierence at Rick Case Mazda. I called about an 05 Mazda Tribute that they had listed on their website for the special internet sales price of $9990.00. I talked to Will Barnes who turned out to be a manager and he said they had the vehicle and we arranged for me to come and look at it. In the meantime, I did my research and found out that the KBB price for a 05 Mazda Tribute is around $8400 in excellent condition. Im not quite sure how a vehicle that is 7 years old could be considered excellent! Edmunds stated that the true market value is $7423. Anyway I drove 35 miles one way to see the vehicle. When I got to the dealership a salesman had to find Will Barnes. After a few minutes I was introduced to Will, who within 30 seconds shoved me off to another salesman named Brian Nowlin (this ticked me off due to the fact that Will told me to ask for him when I got there). We talked about the price and I showed Will KBB price. He looked it up on KBB as well to confirmed roughly the same price that I found earlier ($8400). We went for a test drive and I liked the vehicle for the most part. I did notice that the vehicle had a few scratches and a ding or two also the dash around the radio was worn (far from excellent). Then we came in and he asked me to make him a offer. I offered $7500 which did not include the $599.00 doc fee (a scam) and the title fee of $19.00. Which with sales tax would run the price up close to $8800.00. Brian took my offer to the sales manager to see what could be done. After about 10 minutes Brian came back and said that the dealerships cost to own the vehicle was $9500.00 (pure Bull). I thought wow the dealership claims that they have $9500.00 in the vehicle when it retails for between $7400-$8400. Im still trying to figure out how a business can put more money into a car then what it is worth. I also noticed on the window sticker in the vehicle that the KBB price was $12900.00, which is pure Bull! Even Brian could not explain the high price even after he looked it up on KBB s website. I notice on the Carfax that the vehicle was purchased at an Auction. Back when I worked in the service department of a car dealership they would buy cars at Auctions for about half of what they retailed for. They would list them at retail so that they could double their money. Everyone should know that a dealership makes more money on used cars then on new cares. Needless to say I walked out of Rick Case Mazda with a bad taste in my mouth. Please stay away from them, they are trying to rip people off on their priced. The salesman Brian Nowlin was a nice guy, but I have no use for Will Barnes. Car salesmen, lawers and politicians are all crooked. STAY AWAY FROM RICK CASE MAZDA!!!! Also I probably would not go to any of the other Rick Case dealerships.

It was a long process but overall a great experience. Marvin was a great sales person that I would recommend to anyone. He was fun and knew a lot about the cars. The finace department was able to work with our budget. At first I did not think it was possible to put us in a new car, but they made it happen. Thanks for being fun and working withour our budget. We love our new car and Rick Case Mazada made our experience enjoyable. Thank you for all the help! The Drake Family, Geordie, Natalie and Elle.

MARVIN HARVEY, OUR SALES REP, WAS PROFESSIONAL, FRIENDLY, AND DID NOT PRESSURE US. HE TOOK THE TIME TO MAKE SURE WE WERE PURCHASING EXACTLY WHAT WE NEEDED AND WANTED. HE KNEW THE PRODUCTS WELL. A YEAR AGO, I BOUGHT A CX9 FROM THIS DEALERSHIP. I DID NOT HAVE A GOOD EXPERIENCE WITH SERVICE AND DID WRITE A REVIEW OF THIS.