Rick Case Mazda of Duluth

I have purchases mazda vehicles since 1995 so I know the quality vehicles they produce..I was skeptical about purchasing in 2011 the cx-7 that I did purchase but -again I know mazda's reputation so I did.. I did not do as much research as I should have before signiing on the dotted line.. My credit score was not great but I still go approved for the cx-7 but payments were too high and I should have not agreed but I did. The loan officer made me feel they were doing ME a favor by getting me financed and I was given an extended warranty and GAP insurance coverage without having been explained to what that meant.. Well-- I paid close to 3,000 more on the cost of the vehicle when I really did not need the extending warranty on a vehicle that only had 5,000 miles on it used.. I recently tried to refinance my vehicle with RC to move into a new vehicle and I knew it was a long shot.. The GSM was awful and only was concerned with how much RC would make and not really trying to help the customer.. I heard him speaking to another salesmen and told him he better get is A__ out on Saturday and sell some cars.. I was not greeting upon entering the dealership-just blank stares and he was one of those blank stares. The salesmen who was helping me saw me at the door and flagged me to his desk. I did address this with him and he tried to be apologetic but at that point I decided to not buy from RC no matter if the deal benefited me or not.. Sadly I will not recommend anyone to this dealership or purchase from them, or even get any services from them in the future.. If it hadn't been for the salesmen who helped me, I would not have even came back a second time.

I have loved the Mazda CX-5 since the day I test drove it and was excited to finally bite the bullet and have the chance to purchase one. I had visited Nissan next door first and was able to haggle them down to 23K for a fully loaded top of the line Nissan Rogue. Now, granted that the fully loaded Rogue and fully loaded CX-5 are a little different, but come on, pricing should be negotiable. I entered Rick Case Mazda and explained that I would like to see a mid-level CX-5, the Touring. They pulled it out and to my surprise, I wasn't as in love with the interior as I previously remember; but whatever, I chalked it up to me comparing it to the top of the line Rogue and figured we could negotiate a good price on it. Marvin provided a price of 28K on the Touring..NO NEGOTIATION at all. He stated they were not negotiating on prices, because the 2013 and 2014 CX-5s are so similar. WOW..who has ever heard of a car dealership not negotiating prices at all. That is totally fine, I went to Rick Hendrick Mazda at Mall of Georgia. I received AMAZING customer service, enthusiastic service, and people willing to bend over backwards to ensure I got the bottom line best price. They quoted me at 27K for a top of the line Grand Touring. After all was said and done, my boyfriend intends on returning to Rick Hendrick to purchase two more cars for his sisters based on my great experience alone. Piece of advice Rick Case, don't treat potential customers like they aren't worth your time; realize that right behind one sale, there could be many more.

Raymond at the Duluth Rick Case Mazda was very helpful and very patient with the car that we wanted to get. He did all he can to find the car we wanted and he was very professional about it. I walked out with a brand new Mazda 3 and very satisfied with it. I would definitely recommend this place to get their car.

Marvin Harvey was an EXCELLENT. professsional sales consultant! He made the process of buying my car a very pleasant experience. He was sincere and his follow up after the sale has been great!

My experience at Rick Case Mazda was great! Raymond made me feel welcome as did Tony and Carlos in finance! Nobody was pushy or arrogant like some of the other dealerships. I will be sending my friends and relatives in to see Ray and the rest of the Mazda Crew,

Before going in to any dealership make sure you know the laws and procedures for purchasing vehicles that have changed. Everything was excellent except for miss communications all around. Steve did a great job with conveying information even with an irate consumer on his hands. We have not purchased a car in several years and things have changed drastically. It is just as much the consumers responsibility to be informed about this as it is the dealers responsibility to verify the information and convey that to the consumer. We were caught blindsided but Steve was able to save our experience with his good attitude and professionalism. Mike Tart did an excellent job as a salesman. We were comfortable the whole time and felt like he was really trying to take care of us. Though our circumstance wasn't ideal, it was a learning experience on all parties.

My gripes with this place are too long to list here, so here is the short version: - You will get sales calls and promotional texts even AFTER you have purchased a vehicle - Rick Case Mazda will not have your car ready for you when you come to pick it up - you will have to wait over an hour for gas and detailing - They will sit on your title work for 3 weeks until you follow up, showing no concern for your expiring temporary tag - They will constantly make promises they can't or won't deliver on - They will be short and aloof in email communication - You will wish you bought elsewhere

I recently purchased a 2012 Mazda3 Skyactiv from Rick Case Mazda in Duluth, GA. It was the worst consumer experience I have ever had, and I would recommend that anyone in the market for a Mazda look elsewhere. Look – mistakes happen. Not every transaction will go smoothly. I understand that. What’s more concerning than the various snafus along the way, though, was the pattern of poor communication, neglect and outright incompetence displayed at all phases by various members of the Rick Case team. That said, maybe it was just me. I can’t speak for everyone, so here are some reasons you may want to consider buying a car from Rick Case Mazda in Duluth: YOU ENJOY BEING DUPED BY THE SALES PROCESS – I received a quote on a 2012 Mazda3 from a competing dealership and contacted Rick Case to see if they could match the offer. The salesman I spoke to over the phone, Mike, quoted me a very fair deal. I came into the dealership based on what he said to me. As soon as I sat down with the finance manager, he looks at me and says “you know that quote isn’t set in stone, right?” No, I didn’t know that. In the end, I got a decent deal on the car, but not for a lack of effort on their end. YOU ENJOY GETTING SALES CALLS AFTER YOU’VE MADE A PURCHASE – Not 2 days after I walked out of the Rick Case Mazda showroom with the finalized paperwork for my new Mazda3, two things happen: First, my wife gets a call from Earl, our salesman, asking for a Google review praising his customer service skills. At this point, we hadn’t even taken the care home yet. His tone is annoyed when she tells him she is too busy at work to talk. Second, I get a sales call from a guy named Ryan asking if I’m interested in buying… a 2012 Mazda 3. I send the manager, Chris Whiten, an email about this. He apologizes and says he will take care of it. YOU LIKE HAVING YOUR REQUESTS IGNORED – My wife and I purchased this car together, but I am the one driving it every day. Any questions or service requests or payment issues will be coming directly from me. I am the point of contact on this car. I told the entire sales team this SEVERAL times, yet they put my wife’s name first on every document. Now, every time I call, they have no idea who I am because my name doesn’t show up in the system. I have complained about this numerous times and they have never offered to update their registry. YOU ENJOY GETTING ONE WORD, ONE SENTENCE, OR “TEXT SPEAK” REPLIES FROM MANAGERS AND SALES REPS – I had a question for the finance manager, Jorome, about our lien holder. I emailed him a question and two days later received a one-word response. “Yes.” No greeting, no salutation, no nothing. If I had a dollar for every time an email from Rick Case Mazda had a “u” (you) or a “2” (too) or an “r” (are), or for every time I asked multiple questions in an email only to receive a half answer to only one of them, I’d have the money to buy another new car. It screams ‘unprofessional’. I’d like to be spoken to with respect. YOU DON’T VALUE YOUR TIME, AND YOU APPRECIATE PEOPLE WHO WASTE IT – We were unable to take our Mazda 3 home on the day of purchase due to logistical issues on our side. The sales team knew we would be coming back later in the week to get it. When we were ready, I called the dealership at noon and told them I would be in around 8pm to get the car and to please have it ready. That’s an 8 hour warning. When we show up, not only is the car not ready, no one had any idea we were coming. The car needs gas, detailing, and temporary tags. No one knows where the spare key is or where the owner’s manual is. I sit and wait for over an hour while the car is prepped. YOU WANT BUSINESSES TO ABUSE YOUR CONTACT INFORMATION – The day after we take the car home, my wife gets a promotional text message and I get yet another sales call from the call room, despite the fact that I have already complained to the manager about this. His response is merely that they get too many inquiries and have no way of managing contact information properly. Wonderful. YOU DON’T HAVE A JOB OR ANY IMPORTANT AGENDA ITEMS ON YOUR SCHEDULE – Because, if you buy a car from Rick Case Mazda, you should be prepared to not be able to drive it for a while. I was in the process of moving while buying this car. That means I had both an active address and a future address at the time of purchase. The sales team was well aware of this fact, and it didn’t seem to be a problem when they were trying to get my business. I filled out the paperwork as they instructed, with my old address. Then, out of nowhere, when Rick Case was completing my title work, the address became a problem. My title and tag work got delayed to the point where I needed to drive 45 minutes to the dealership to get an extended temporary tag. Now ask me if anyone reached out to me about this prior to the deadline. Ask me if anyone assured me things would get taken care of. Ask me if anyone showed any concern that my temporary tag was about to expire and put me at risk for fines or impoundment. I think you know the answer. The only contact I received from Rick Case Mazda on the title delays were as a result of ME following up as the deadline approached. At that point, the sales manager, Chris Whiten, assured me that he and his team were working diligently to get the issue resolved but that the blame should fall solely on the Fulton county tag office for changing policies and slow communication. He assured me of this ONLY AFTER I had emailed him, about a week before my temporary was set to expire. And on the day I emailed him, that just so happened to be the exact day that the Rick Case title department reached out to me for proof of residence. I’m supposed to believe that my timing was that good? I’m supposed to believe they weren’t just sitting on my paperwork for 3 weeks before I followed up? And once I sent proof of residence, ask me if I got any update about what was going on. I had to send several emails and call the office several times to get a firm grip on what was happening. Extracting information from Rick Case Mazda was like pulling teeth. One email I got from the title department, responding to my request for an update: “(Your title work) was sent back to me because the proof of residence you sent me is not the same address as the one on your paperwork.” Boom. End of email. This exchange occurred one day before my tag deadline. I was given no instructions or assurances on what the next step would be. There was certainly no sense of urgency on their end to get this done for me. Chris was adamant that Rick Case Mazda was not at fault for the delay. Maybe he’s right, or maybe he’s full of it. I tend to think the latter – I don’t doubt that the county is difficult to deal with at times, but I went to the DMV myself a few weeks back to transfer my license from Maryland to GA (in the midst of the same dual address window) and found the process to be quite simple. Regardless, they could have reached out. A phone call from a real person, apologizing for the inconvenience and assuring me that things would get handled, would have been nice. A phone call BEFORE I had to hunt them down for updates would have been wonderful. As of my last conversation with Chris, he apologized for the delays (even though he claimed they weren’t Rick Cases’ fault) and assured me I would have the tag in my hands today, Monday. Well, it’s Monday afternoon now. I am on the final day of extended temporary tag. As of 3:30pm, I had heard nothing from Rick Case. I just emailed them (I’m the one initiating contact, AGAIN), and even though Chris had promised me he would try to get someone to bring me my tag, I have just learned that I’ll have to go get it myself from the tag office (which closes in about 20 minutes) or wait until Wednesday. I would have been happy to go get it myself from the beginning until Chris offered to get it for me and bring it to me. But that didn’t happen. So that means I have to re-arrange my entire day tomorrow (on zero notice) in order to get to the tag office between 8 and 4 if I want to be able to drive to work this week. It’s a good thing my wife has a car otherwise I’d be taking the bus from my home to the tag office. This is beyond unacceptable, especially when I was assured I would have the tag in my hands this afternoon. My transaction with Rick Case Mazda has been bungled from beginning to end. I’ve received poor customer service, horrendous communication, and outright disrespect at times. I love my new car, but I’m frustrated that this dealership was able to suck all joy out of the process for me. I received a very fair quote from Jim Ellis Mazda in Marietta, but chose to buy from Rick Case because they lured me into the store with stellar Google reviews and some smooth talk on the phone. What I learned was, they end up asking you to submit your Google review to them in writing – so its no surprise that only the positive ones make it online. I made a huge mistake not buying from Jim Ellis Mazda in Marietta, and I’m not here to advertise for them… I can’t say for sure they wouldn’t have screwed up in the same ways… but I can’t imagine a worse experience than I got at Rick Case Mazda. Buyer beware.

The go to dealership for Atlanta. Just moved to the city and left another fantastic Mazda dealership behind. Found Rick Case through dealerrater and the reviews live up to their word. My first visit and I already feel like I am part of the family. Jeff and Alexandria in service and Kim the shuttle driver were all absolutely wonderful. They did a great job on the service and their full service car wash rivals that of cactus. Living intown Jim Ellis is closer but Rick Case service team is worth the drive. Highly recommended!

The staff's professionalism and courtesy made the lengthy experience a pleasant and painless one.