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Gossett Kia Hyundai South

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)
Visit Gossett Kia Hyundai South
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
New (901) 881-2718 (901) 881-2718
Used (901) 881-2626 (901) 881-2626
Service (901) 881-8813 (901) 881-8813

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gossett Kia Hyundai South from DealerRater.

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getting a car

I am interested in getting another car. I recently gave my car back to the dealership because they were a hassle. I have a very very poor credit score but I am trying to get with some great creditors to help me fix this issue. I want to get a car and get finance but not through the lender. Can Gossett get me a car. Credit score of 518 the highest. I also want a recent model hopefully in between 2010 or higher.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bad experience

Inquired about a car off Cars.com website so I gave them my email and phone #. I received numberous calls and a couple of emails to come see the car so I agreed to come see. I live a hour and a half from dealership so I called them late Friday afternoon to see if they still had car and they did but when I showed up a little after opening on Saturday the car had been moved to another lot. I was asked to wait while they went to go get the car but the other dealership would not release it so I waited over 2 hours to find out there was someone how looked at the car Friday night but had not committed due to check engine light being on. So they used the fact that I was sitting at the other lot to push this person into buying the car. When I asked why I was not called Friday about the car being sold because it was obvious they had my # I was told it wasn't sold then but when I showed up a little after opeing it was sold. So I guess i should say youir welcome for pushing to other buyer. Heres the kicker Sunday night they called me again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Dusty We are sorry that you had a disappointing experience at our location. While we make every effort to satisfy every customer there are occasions when that is not possible. The vehicle you were interested in was available at the time of your call. This vehicle however was available to the general public and as such other customers were also interested in the vehicle. We received a large volume of calls on the unit you were interested in and scheduled several appointments to view the vehicle. It is not unusual for several customers to be interested in the same vehicle. On occasion those customers happen to be looking at the vehicle at the same time. It has been our policy to sell a vehicle to the first customer that agrees to the terms offered. In this case another customer simply agreed to the terms before you did. Did they agree to purchase the vehicle knowing you were interested? I am sure they did. Much like yourself they wanted the vehicle and when presented with the choice to purchase or allow you to purchase it they choose to make the purchase. There was no deception on our part, we simply sold the car to the first customer that said yes to the deal. My sales associate was instructed to call you then next day to see if you were still in the market for another vehicle that we may be able to assist with. Again we are sorry that your experience was a disappointment. If we have a vehicle we can help with in the future we would love the opportunity to help. Please call Matt Higdon if you are interested in discussing the issue further. You can reach me at 901-322-7191. Thank you again for your interest in our vehicles and have a wonderful day!

poor service

I recently purchased a vehicle at gossette kia south. I purchased my vehicle on november 20th 2013. I was assured by my sales man my car had been serviced but this is not the case. My belt is squeaking and my check engine light is on and my car is putting. Took my vehicle to service. The service manager stated its not covered under warranty. This dealership has poor customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Labor Day at Gossett Kia was Wonderful!

My daughter Holly and I had spent weeks researching cars that get 30mpg or more on the Highway and we selected the Kia Sout because it is more like a wagon than a car. It sits higher off the ground with great visability and with the back seats down you can pack it with all kinds of stuff: hunting and camping gear, boxes, pet carriers, whatever. It's going to be our all utility vehicle and it's cute and fun to drive. Plus you can not beat the Kia warranty. We were meet by Kory Knight a young salesman that impressed us very much. He was REAL, no bolgna! He was honest and caring and helped us through the entire process. Than Greg the service man taught us every gadge on the Kia, he was brilliant. We were so impressed with Gossett Kia we have been telling all friends to shop there and get a great deal. This was the best car buying experience I have ever had! 4REAL! Go there! These guys will not let you down. Ask for Kory or Greg!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Disappointed

I was impressed when I first bought my car because Gossett worked with my credit. Three days after buying my car the CD player stopped working and the warranty that I purchased did not cover the radio but they offered to pay for the Ford dealership to remove the radio and take out the cd's which I thought was great. It has been over a month a they have not reimbursed me for the charge at the dealership and I keep getting the run around about the check has been cut but hasn't been mailed. I do not think it takes this long to mail a check!!!!!! I also was told that everything on the used vehicle had been check but I just had the brakes replaced due to them crystallizing. I have spent more money than should have in the past month since I had the car along with making my first car payment. I don't think I would recommend buying a car from these guys unless it is brand new and you get a deal in writing up front.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Disappointed My name is Matthew Higdon. I am the used car manager at the Gossett Hyundai / Kia Mt. Moriah location. Please call me at 901-333-9000. I handle all issues with regard to any used car sold at this location. I have not spoken with you and was not aware that there was an issue to begin with. Any agreement to provide assistance would involve me. I am certain that this issue can be clarified after we have had the opprotunity to speak. Thank you Matthew Higdon

Surprised, amazed and happy

It's amazing what writing a reveiw will do to get action. I will say that the Gossett Kia dealership contacted me today regarding the review that I wrote and I am pleased that this happened. Why, I do not know and really do not care. I was informed that I could pick up the money that was promised to me today and I am very happy that they did take the time to rectify the problem. Great Job Guys,

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Job Gossett Team

My sales person was a consumate professional. She made my experince enjoyable from A-Z. I felt the Gossett staff was honest, forthright as well as smart in completing my deal and delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Price, Without Sacrificing Service

Me and my wife recently bought a 2013 Hyundai Accent, I found when shopping at other dealers they were not flexiable and unwilling to deal. When I arrived at Gossett on Mt. Moriah they made it simple and easy. They treated me first class, and showed me all the features and functions of my new car. Best Car buying experince to date

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Experience

My experience at Gossett Motors was so easy. I have never had a good expierence with a car dealership until now. I wasn't hassled about my down payment. They were able to get me the payments that I wanted without any problems. I would recommend this dealership to my friends. Actually I did, and she bought a car the next week from the same dealer as I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love the Sorento!

I was in the market for a new SUV and came to Gossett after reading several positive reviews on the Sorento. I found the staff to be knowledgeable and professional while not overbearing or pressuring. The buying process went smoothly and the salesman did a great job explaining all of the features of the car. I look forward to working with them again someday.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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