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Perhaps the best car-buying experience I've ever had. Salesperson was informative, helpful, no pressure,had the car I wanted at the right price with no haggling. I highly recommend Gossett Kia South.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2007 Ford Mustang
They are not located in the best area however once we arrived we found the store well lite and safe. The staff went out of there way to help us to include staying after close to help us get a car. We purchase a used Mustang that was in good condition. I wont say it was the deal we wanted but it was pretty good compared to the other dealers we shopped at. Overall we had a good experience. The staff made the difference in shopping at Gossett Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lack of integrity during sales
Gossest was one a of a few Kia dealers, in the eastern have of the US, that had the exact Sorento model that I was looking for. I contacted Gossett via the CARS.com price request feature. Gossett returned by request, I talked to the salesman, Chris Hill. Over the phone we had talked numbers, I should have gotten those figures from him in writting. I drove 700 miles to trade in my car and purchase the Sorento. Once I got there I could not get a price work up sheet from him or the manager, they felt we already had a deal and that there was no need to talk price. When I was finally able to get a price, it was over $2000.00 than I had discussed with the salesman. They did not honor the figures I had discussed with the salesman over the phone. They would not honor the discount certificate I was given by Gossett over the internet. I realize I basically forfeited by barganing leverage by driving that far, thus not being able to work on a deal over time. I paid way too much for this vehicle. This was 2 weeks ago. Gossett only had one set of keys to this car, they swore to me that they would FEDEX the other set of keys within 24 hours. I still have not received that second set. The saleman also committed to sending me a USB connector for the car. I have not seen that either. This dealership truely lacks integrity. I strongly suggest to anyone, go elsewhere, these folks apply southern charm, but lack any sense of honesty! I should have just turned around, I made a misstake. Learn from my misstake. This was by far the worst experience I ever had in purchasing a car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Highly recommended dealer.....
The sales people here are very professional with accurate and timely information as well as weekly follow ups. LS12312011
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Almost false advertising
I drove over 100 miles with the intent of trading for a 2008 Ford Expedition EL Eddie Baurer. I found the car to have damage at the passenger side right rear. The DVD's were not factory installed and one screen was broken. I was told they would send me a CARFAX by email, but was called after my third inquiry and told where I could purchase a CARFAX. I asked if the DVD player was working, but they could not find a DVD to show me. I came to Memphis with the intent of trading, but left without asking the price. This car was a dog!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Employees are awsome
Great customer service! Great selection and the Mt Moriah is a close location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Unbelivable Customer service
My credit score was only 520 and the Gossett group got me financed on a new kia and changed my life! Thank you Gossett kia on Mt Moriah
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase