Reviews
Write a reviewWe had an incredible experience buying a vehicle from
We had an incredible experience buying a vehicle from Executive Auto Sales, and we cannot recommend our salesman, Neil, highly enough! We originally went in intending to buy a 2015 Prius Four, but after the test drive, we realized it just wasn't the right fit for us. We actually spotted a 2018 Prius Prime on the lot that was similarly priced. Instead of trying to steer us or getting frustrated, Neil was completely cooperative and wonderful. He seamlessly helped us change our purchase to the Prius Prime we found. The entire process was entirely stress-free with zero high-pressure tactics. Neil went above and beyond to make sure we were completely happy with our final choice. The honesty, patience, and top-notch customer service we experienced here blew us away. We would absolutely love to purchase from Neil again in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We had an incredible experience buying a vehicle from
We had an incredible experience buying a vehicle from Executive Auto Sales, and we cannot recommend our salesman, Neil, highly enough! We originally went in intending to buy a 2015 Prius Four, but after the test drive, we realized it just wasn't the right fit for us. We actually spotted a 2018 Prius Prime on the lot that was similarly priced. Instead of trying to steer us or getting frustrated, Neil was completely cooperative and wonderful. He seamlessly helped us change our purchase to the Prius Prime we found. The entire process was entirely stress-free with zero high-pressure tactics. Neil went above and beyond to make sure we were completely happy with our final choice. The honesty, patience, and top-notch customer service we experienced here blew us away. We would absolutely love to purchase from Neil again in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This place rocks!
This place rocks! Neil was awesome and helped me get the perfect car! Great experience, great guys!!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very nice lot of used cars!
Very nice lot of used cars! You can tell they take pride in the vehicles they choose to put on their lot. The whole process with Executive Auto Sales was smooth. No pressure at all, fair negotiations, easy paperwork. Kyle was very professional and easy to work with. Highly recommend doing business with this team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacob We appreciate the 5-Star review... Best Executive Auto Sales
2004 CORVETTE
5-STARS to guys at Executive Auto Sales, Smithfield, RI. Kyle & Neil were more than helpful through the whole process. My car arrived yesterday after a week on the road from RI to Mobile, AL The car was in even better shape/condition that they said it was!! I am more than pleased with my pruchase. Would definitly recommend EAS to anyone looking for a quality vechicle! Thanks again! Great job!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
B. Litton Congrats with your new Corvette, thank you for taking the time for a 5-Star review! Best Team Executive
I found my dream car at Executive Auto Sales, Smithfield,
I found my dream car at Executive Auto Sales, Smithfield, RI! I live in Southern California and so what could have been an arduous process was not. My first contact was with Neil, one of their salesmen, and he was both informative and courteous. After only a couple of phone calls between us, as I researched about the vehicle and we discussed pricing, we made a deal. They were very accommodating throughout the PPI (Pre-purchase Inspection) -- happily agreeing to have the car up on a rack when the inspector arrived so that area could easily be seen. Minor issues the inspector noted were most cooperatively resolved. The car was ready for shipment when agreed; however the transport truck broke down and the shipment had to be rescheduled. This meant keeping the vehicle nearly another full week -- which was frustrating to me -- but Neil assured me it wasn't a problem. I never bought a vehicle online, or out of state, but it was obvious the staff at Executive knew how to do it all! They sent all the needed paperwork via overnight FedEx with a prepaid return envelop. They knew how to expedite and correctly complete the sale. Their level of professionalism in this process gave me great confidence in what could have been a scary, risky, uncomfortable process if I'd been buying from a private party. The car had to undergo a Rhode Island safety inspection before it could be sold. This was actually a really nice "comforting" step! When it arrived in CA it had to pass a physical inspection, which it did without any trouble. It also passed its CA smog certification with flying colors! Neil knew that I'd need to drive it upon its arrival in CA, so he purchased 20-day Rhode Island tags at a minimal cost of $25 so I could legally drive it in CA. These steps: state safety inspection and temporary tags, are items I wouldn't even have thought to ask about. But, because Executive Auto Sales has been in this business many years, and because they are attentive to their reputation, and to customer satisfaction, they were diligent and accommodating in every way! The whole process took about a month due to the delay in the shipping. I would happily refer buyers to and/or be a repeat customer of Executive Auto Sales! They're the best!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Simply The Best !!!
This is my 3 purchase from Executive Auto. The previous 2 cars served me extremely well -not one single issue with either .. general maintenance only!!! They make car buying easy, no pressure, no games, full disclosure and offer fair and honest pricing Not to mention the choice selection of cars especially in these crazy times Truly another great shopping experience and very satisfied . I truly wouldn’t shop anywhere else Thank you John and Neil for once again for the pleasant shopping experience Extremely Satisfied
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible experience
I purchased a 2009 Toyota Corolla for $8,500. Car was delivered to me and first time I tried to take it for a ride it wouldn’t start. The car had to be taken to a Toyota dealer to have new fuel pump put in,which being an older car I understand but not Evan a month later same problem is happening and I was told from owner I’m on my own. Terrible experience will never recommend nor buy another vehicle from them 👎🏻
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent experience
Neil and Kyle were so helpful and professional. It was a pleasure ding busines with them. I would recommend this dealership to all my friends.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent and professional service
I would just like to thank Neil, John and Kyle for turning what had been an incredibly stressful and exhausting car hunting experience with Carmax of Norwood, into an extremely easy and rewarding experience with Executive Auto in Smithfield, RI. When I called about the 2016 Jeep Cherokee and explained to Neil my most recent experience and that for the past 19 days I had been trying to get Carmax of Norwood to turnover the Title to another Jeep Cherokee Limited that I had them ship to the Westboro branch due to their incompetency. Neil’s first reaction was utter shock that it had been 19 days but then said that he would call me right back as he himself wanted to go check the Jeep out and to also look at the physical Title for my piece of mind. Knowing how much time was waisted with the other company and knowing how pressed for time we have getting ready to drive to PA for our daughter’s wedding, they offered to handle the payoff left on our trade-in and deal with yes, another TITLE! Needless to say, I am currently gazing out at my new Jeep with days to spare. Thanks again Neil, we will be more than happy to work with you again in the future!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keila It was our pleasurer, thank you for taking the time as well for a 5 Star Review! Enjoy your Jeep for many happy miles... Team Executive