Reviews
Finished the sale with very friendly people including
Finished the sale with very friendly people including Kevin Wood (General Manager), Ryan Fisher (Finance) and Edgar Cruz (sales.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for providing us with some feedback for our Riata Ford location. Kevin is very active in the business, and works diligently to ensure customer are treated well and things progress in a timely manner. The team works well together as a well oiled machine through the entire process. We appreciate the five star rating.
I purchased my new vehicle from there two years ago.
I purchased my new vehicle from there two years ago. I’ve only taken it to Riata for service. It’s very disappointing that every time I do there’s an issue. My latest problem was I took my vehicle there for you all change and tire rotation. Unfortunately the rotation did not happen. I took it back a few days later only for them to tell me that I needed three new tires because it hadn’t been rotated. When I trust him to handle all of this for me.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Friendly.
Friendly. No pressure. Fair pricing with no hidden fees. Definitely recommend them and will buy from them again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DJ, thanks for taking your time to provide some feedback for our Riata store. The team works hard to make the right deals in a timely process, and keep the customer informed all the way through. The five star rating tells us we are doing the right things. We appreciate your business and the rating.
Great sales and finance experience.
Great sales and finance experience. The process was the most streamlined and pleasant car buying experience I’ve ever had
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your positive review, and I will pass this on to the folks at Riata. We appreciate your business, and thanks for the 5 star rating.
Love my new Cali Special Mustang. Thanks Ajay and Jeff
Service is excellent.
Service is excellent. Every time I call, I get the appointment time I need. Turnaround time for my general service is always fast. A clean location and friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service team works hard to fix the issues the first time with the right parts/work. JD runs a tight ship, and the team is on the right path for excellent customer service for their customers. We appreciate your loyalty and recommendation for the dealership.
Service was handled within the time frame given and work
Service was handled within the time frame given and work was done right the first time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback for your recent service visit to Riata Ford. Loyal customers keep us constantly monitoring the processes we have in place for needed improvements. Thanks for your business and the five star rating.
Responsive until the sale was complete, vehicle was
Responsive until the sale was complete, vehicle was designated as used car but with only 800miles on clock. Vehicle arrived after online purchase with no spare key, in console safe that was designated on original window sticker missing and multiple EV charge adaptors missing. Sales person now doesn’t accept calls. On delivery day, before I handed over cashiers check, I was promised key to be sent in post - it didn’t arrive.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would like to follow up n the above review. Since the time of writing the garage and dealership has been very responsive and resolved all the issues. I would like to thank Kevin Wood for being very responsive and helpful.
I appreciate all the workers there, very nice and
I appreciate all the workers there, very nice and professional. They were ready to assist with anything to make the vehicle buying process alot smoother.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
All the staff was friendly and when I has issues with my
All the staff was friendly and when I has issues with my car 3 weeks after I bought it they wanted to make sure I got the issue resolved
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback on your service appointment. We are delighted the issue was resolved, and we appreciiate your business.
My experience at Riata Ford was great!
My experience at Riata Ford was great! Everyone I worked with was professional and helpful and most of all, honest.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car