Leif Johnson Ford of Manor

I’m a 74 yr old woman. I was not satisfied with the manner I was treated or the explanations given. I received a recall on the flex plate and was told I had to pay $200 for them to do a check to confirm flex plate broken or not! I was surprised but agreed cause I don’t want to drive a car with a broken flex plate. I left my car there and was called back the next day saying nothing wrong with my car. According to them, they performed a diagnostic test and found my car was fine. They said if in the future I had problems, the flex plate was still covered! I was not charged the $200 so I am confused and still wondering if they did check my car. One guy there told me he could just drive the car and tell me if the flex plate was broken or not. Not a good experience.

Michael Jackson was great with meeting my needs and ensuring that I was comfortable with my vehicle and the payment.

Everyone was nice and to the point. Really appreciate them taking their time with us and going above and beyond to help get the car we wanted. Ryan and Edgar were just amazing and just had amazing customer service. Thank you guys for making the process easy and being so kind.

Everyone we worked with at Riatta did their best to help my daughter get the best deal on a used car. Micheal Jackson in sales, Ryan Fisher in financing and Kevin Wood the GM were all friendly and they did not use high pressure sales tactics. Purchasing a car from Riatta was a pleasant experience.

Everyone there were very friendly and helpful Will took very good care when delivering the vehicle. Kevin worked very hard to help find the right truck for me and Rocky worked very hard also.

Michael did his best to get an awesome deal. He handle everything with expert ways. I highly recommend Michael to friends.

Ford can fix an one day my car, they want to take 2 or more weeks. But before tan at they take 1 week to figure it out what was the problem on my car. I bought my car new there may car doesn’t have to have problems a this point.

Easy strait-forward transaction. No pressure, basically just did their best to answer my questions. Good price, well documented truck and prompt delivery of plates.

First visit to the service center ended up with nothing being done in over a week and when I had to pick up my vehicle because there were no loaners, the service manager told the receptionist to just mark the ticket, customer doesn't want it fixed. I spoke to the GM which was very nice and scheduled me to come back in a week or so. He personally gave me updates and told me when my vehicle was ready. The alignment was done, but I never got the print out with the specs (second ask), the tires were balanced - but the truck vibrated worse than it did previously (ended up paying discount tire 103.00 to rebalance them), I had four concerns. 1. Cowl Panel loose at antenna (Told that was normal), 2. Front Camber looks off as the tires are leaned in (Told Toe was out by 1 deg), 3. Vibration between 62Mph and 70 - (Balanced wheels (Weights put on opposite of one another on the wheel and scratched my wheels on the inside plus left the residue from the previous weights) and 4. Need a Oil Change (Completed). The Sales Team is and was awesome, the service team just doesn't care and it would appear that is leadership down. My advisor seemed nice however, just the culture at the service department seems to be missing "Service" from the equation. I highly recommend the Sales Team and Finance Team. P.S. on Service: I also asked that my Truck be detailed as they parked it out in a field for the week it was there previously and got mud on it - that wasn't done either. :)

Had a great experience with the crew over at Ford riata in Manor they treated me with respect and let me take my time on getting the truck I wanted. Definitely recommend going there if you’re looking for your next vehicle! And big thank you to Cameron,Oscar and Jeff that helped me with everything!