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Heritage Honda Bel Air

(5,499 reviews)
Visit Heritage Honda Bel Air
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (410) 877-6493 (410) 877-6493
Used (410) 698-6206 (410) 698-6206
Service (410) 877-6845 (410) 877-6845

Reviews

(5,499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda Bel Air from DealerRater.

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Excellent Sales staff

Eduard S. Is very attentive to the customer’s needs, he is very patient and untiringly showed me all the vehicles I wanted to check and offered a test drive to every single one of them despite of the extremely hot weather during my visit, he is very respectful to my decisions, he is not pushy and gives me time to decide and make comparisons making the vehicle search stress free. Thank you for the great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service

Been leasing my vehicles for years from this dealership. On my 5th lease. Always service with a smile and they get you out fast. Always a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

NON-WORKING A/C UNDER GUARANTEE. FIXED PROMPLTLY.

Scott was very nice, very helpful. I was not scheduled , but stopped in to see if a quick fix was possible. Dealer provided a ride home when I didn't want to wait 2 hours. (People already scheduled were getting work done and all mechanics were busy) Waiting for a ride home took awhile, but driver was as pleasant as Scott. 4.95 out of 5 stars! Thanks Honda of Bel Air

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service!

Scheduled a service online and was in and out within four hours. Exceptionally proficient and accommodating, the Heritage staff know how to get the job done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

B/S and lies

Had me come to dealership to update broken radio then claimed America Honda tech lied to them and they didn?t get to update my radio, missed time from work and 30 mile round trip for nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jon. Thank you for taking the time to review Heritage Honda Bel Air. We take pride in delivering honest and transparent services and would like to understand the situation in more detail, but have been unsuccessful locating your contact information in our database. At your earliest convenience, please contact our Service Manager, Chrissy Frankos, at cfrankos@mileone.com or 410.698.0060. Thank you and we look forward to speaking with you.

Car purchase

Quick and easy process. Ed in sales was excellent to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Henry, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!

Run around

B/S and lies, 32 thousand dollar car with a busted radio. Had me come to dealership to update radio and claimed America Honda tech lied to them and they didn’t have the update. Are you kidding me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jon. Thank you for taking the time to review Heritage Honda Bel Air. We take pride in delivering honest and transparent services and would like to understand the situation in more detail, but have been unsuccessful locating your contact information in our database. At your earliest convenience, please contact our Service Manager, Chrissy Frankos, at cfrankos@mileone.com or 410.698.0060. Thank you and we look forward to speaking with you.

Outstanding

Exceptional service as always!!! Very quick service! My service guy was great as always!! Convenient scheduling online and I was taken immediately as I arrived!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service

Excellent, personalized service. Wait time was most reasonable and I was kept informed multiple times during my visit as to findings and progress...one of the reasons I have been using this dealership for over a decade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick and easy.we

We have prepaid for 10 free oil changes. We were able to call and get an appointment on the same day. The 7,000 mile checkup was an oil change and tire rotation. That was done in less than hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.