Price LeBlanc Lexus

Dustin was easy to work with. He responded to my calls and texts promptly. He was able to find me the car I wanted. My current lease with another car company expired and Price LeBlanc gave me a loaner until my new car arrives. The dealership has been extremely accommodating and easy to deal with!

Customer service was fine. Days after the service I noticed oil leaking from my vehicle. Upon further investigation, I found the oil drain plug to be loose causing the leak. I called to speak to the service department and was asked to leave a message and 5 days later I have not had my call returned. Very dissatisfied.

I had an appointment and brought my Lexus ES350 in for its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that my car drove perfectly with no pulling or wear on my tires. I thought the service department saw something wrong with my car that required an alignment, so I said okay. Driving home from the Price LeBlanc Lexus i fought the steering to keep the car on the road because it pulled to the right and my steering wheel was turned to the left. They had me come back in two more times before it was corrected. The second time I brought the car in, they gave me a colored paper to show the before and after the front end alignment but the car still pulled slightly to the right and my steering wheel was slightly turned to the left. The third time the mechanic rode with me so I could show him what was wrong. He clearly was mad because he had to work on it again. He drove my car aggressively and insisted that the car drifts to the right because the roads are slanted for water runoff. He said the steering wheel is turned to the left because the wind was blowing so hard. So he let me drive and I showed him how it pulls to the right, but he wouldn’t hear of it. We argued and he said he would put it on the rack and set the steering wheel wherever I wanted it. I insisted that I wanted it like it came from the factory. My car didn’t pull to the right before they aligned it and my steering wheel was perfectly straight and that’s how I want it. He put it on the alignment rack and called me to the back service department for me to set the steering wheel exactly straight, and that’s how he set it. When he finished working on it and pulled it around for my pick up, he left the service tag on the dash and it wasn’t washed as the service advisor had offered, as they always had as a courtesy. The customer satisfaction manager was very nice during the whole process and did ensure that my car would be fixed. Josh, my service advisor was very kind and patient and explained everything. But I’ve never been treated so rudely or disrespectfully by a service mechanic in my life. I just wanted them to fix what they broke and for my car to drive as good as it did before they touched it.

Kim was so pleasant, she made everything simple and easy. She didn’t make you feel pressured into buying vehicle like other dealerships and salesmen/saleswomen do. Thanks Kim and Price Leblanc.

This is my 4th L certified vehicle and I’ve had great service with every one!

It was a first class transaction starting with the customer service desk. Caleb Callahan was wonderful throughout as well. Ordered my vehicle in November and he kept me updated on the progress of it being built to delivery dates. I would highly recommend Caleb and Price Leblanc Lexus for a wonderful experience in purchasing a vehicle. Jazmine Jackson was great as well and very thorough in explaining all of the features of my new Lexus TX.

I booked an appointment online through their website. When I clicked on “schedule service” it directed me to the toyota service site. When I entered my phone number my information popped up including my Lexus vehicle. I received a call 2 days before the appointment stating I would have to book with Lexus not toyota. I informed them that when booking through the site I was redirected to their page. I wasn’t able to rebook through Lexus because they didn’t have any more appointments available.

Hannah was great, she worked hard to resolve my problems. She was very professional. Service was excellent as always.

Very nice, very professional and helpful. My dealer was patient as well, very good service!

The service waiting area is very comfortable and has a nice selection of drinks and snacks, however, I've found that the quality of the service advisors has declined. Normally a service advisor finds me within 5 minutes of arriving and discusses the work that needs to be done, but that was not done this time.