Mercedes-Benz of Rochester

I love working with Mercedes Benz of Rochester. Everyone is so courteous and supportive. Stephen in the service department has worked very well with me over the years. Jeremy in the sales department is a pleasure to work with as well . I will stay loyal to this dealership.

Purchased a 2026 GLC 300. The sales persons were Jay and LeeAnn. They were professional, very accommodating, and addressed all my questions and concerns and they know their stuff. I received a fantastic deal and I will keep going back at Mercedes-Benz Of Rochester. Giuseppe

I never thought they were such rip-off artists; they want to charge me $1,668 just to replace a broken clip.🤬🤬🤬

From start to finish this dealer is great. Always informs you along the way. They also let you know what you will ultimately need in the future.

Jeremy was very patient, professional, and helpful throughout the whole process. He answered all of my questions and made everything easy and comfortable. Highly recommended!

I had my car serviced at MercedesBenz of Rochester on August 4, 2026. Brittany was my service manager and she did an excellent job. A loaner car was provided, I had the B service done and she also took care of some other issues I was having. i would highly recommend this dealerships service dept. and I will patronize it in the future.

Friendly and courteous staff, both in the sales and service departments. The facility is also neat and clean.

We recently traded in a BMW and purchased a 2025 E450 All-Terrain at Mercedes-Benz of Rochester. This was not our first transaction with James, and as always it was a pleasure doing business with him. His patience and commitment to working through every detail to get the deal done right are truly appreciated. Kristina in service was equally impressive — professional, attentive, and a pleasure to work with throughout.We absolutely love the E450 All-Terrain. The more we drive it, the more we fall in love with it. Highly recommend both James and Kristina at Mercedes-Benz of Rochester.

Great service but noise is unfortunatly still there.Loaner new clean and driver prompt and courtious..

I would like to thank my service advisor Max Chizuk who should be the face of what we call customer service, Who has gone above and beyond to rectify a bad service appointment. He made sure my issue was completely resolved, and I truly appreciate him. He’s restored my trust that I will continue to do business with Mercedes of Rochester in the future. Thanks Max 10/10