Mercedes-Benz of Rochester

I had my car serviced at MercedesBenz of Rochester on August 4, 2026. Brittany was my service manager and she did an excellent job. A loaner car was provided, I had the B service done and she also took care of some other issues I was having. i would highly recommend this dealerships service dept. and I will patronize it in the future.

Friendly and courteous staff, both in the sales and service departments. The facility is also neat and clean.

We recently traded in a BMW and purchased a 2025 E450 All-Terrain at Mercedes-Benz of Rochester. This was not our first transaction with James, and as always it was a pleasure doing business with him. His patience and commitment to working through every detail to get the deal done right are truly appreciated. Kristina in service was equally impressive — professional, attentive, and a pleasure to work with throughout.We absolutely love the E450 All-Terrain. The more we drive it, the more we fall in love with it. Highly recommend both James and Kristina at Mercedes-Benz of Rochester.

Great service but noise is unfortunatly still there.Loaner new clean and driver prompt and courtious..

I would like to thank my service advisor Max Chizuk who should be the face of what we call customer service, Who has gone above and beyond to rectify a bad service appointment. He made sure my issue was completely resolved, and I truly appreciate him. He’s restored my trust that I will continue to do business with Mercedes of Rochester in the future. Thanks Max 10/10

I highly recommend Mercedes Benz if you want Quality Service done. I was treated extremely well from start to finish.I was greeted by Brittney who was extremely kind and guided me through exactly what I needed done for my Car.Then I had a Shuttle Service Home and Back again as I waited for my car to get serviced free of charge.The driver was extremely kind as well.I got a Video given to me of my vehicle being serviced.My Car was washed and cleaned by Brittney.I had a great experience.Highly Recommend Mercedes Benz if you want a this kind of great car Experience from a Dealership😍Thanks for the great experience Mercedes I love Your Staff❤️

Bought a new GLE 350 here last year and 12000 miles later my rear tires barely passed inspection because there is no tread left. I took the car to the service department to check alignment etc and was told that this was totally normal and expected for the GLE 350 to go through rear tires every 12-14000 miles. Because the tires are rotational and offset I will need to put 4 brand new tires on my vehicle at the 12-14000 mile interval. This means every year I would be spending an extra $15-1700 dollars on vehicle tires. I contacted Mercedes Benz USA and they did not care in the least about this issue and stated it was up to the dealership to address. The dealership already stated the premature wear was totally acceptable and should be expected. I am now trading my vehicle 1 year later for a Genesis and am taking a bath because you lose the most value after the first year. If the dealership was honest they would tell potential buyers that the tires will need to be replaced every 12-1400 miles. I would never buy another Mercedes and would avoid this dealership.

Outstanding experience at Mercedes-Benz of Rochester NY. Kristina and the entire service team were attentive, professional, and genuinely a pleasure to deal with. Everything was handled smoothly from start to finish — exactly the kind of service you hope for. Highly recommend.

My rims were repaired perfectly and communications were awesome ! Christina was a pleasure to work with 😊

The service at Mercedes Benz of Rochester is always excellent. Stephen my service advisor is very easy to work with, He always take the time to explain the repairs needed and I am always pleased with the results.