Reviews
Write a reviewExcellent buying experience!
Daniel Johnson was such a pleasure to work with and made the purchase process smooth and refreshingly enjoyable! In fact we had so much fun, McKenna BMW is now our 3-year-old's "favorite playground". Loving our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stacey, thanks for sharing your recent 5 star experience with Daniel here at McKenna BMW! We're very pleased to read your review, and we'd like to congratulate you on your new BMW. Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
awesomeee
I love McKenna. I had an awesome experience. I love my car. Thanks Arthur and the team at McKenna BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Victor, thanks for sharing your recent 5 star experience with Arthur and the rest of the team here at McKenna BMW! We're thrilled to read your kind review, and we'd like to congratulate you on your new BMW. We sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine, and thanks for choosing McKenna!
7 STAR CUSTOMER SERVICE
Robert always provide 7 star customer service. Not 5 stars, but 7!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Debbie, thanks for sharing your recent 5 star experience with Robert here at McKenna BMW! We're very pleased to read your review, and we'd like to congratulate you on your new BMW. We sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
My car buying experience at McKenna BMW
I had an excellent experience in buying my new BMW from the McKenna dealership in Norwalk. I had been shopping for this particular model since September but had no luck negotiating a reasonable and fair price at several dealerships that I visited. I was fortunate to get an excellent service advisor at McKenna, Mr. Farley Granger. He was very knowledgeable and very patient in answering all my questions and never pressured me to buy anything. He worked hard to find me the vehicle that's closest to my needs. I have to also recognize and thank his sales manager Mr. James Kim who helped in finalizing this transaction without playing the annoying games that's often played at dealerships to bump up the price. Instead, he was courteous and fair. Id like to also thank Marco( sorry, dont know his last name ) from the warranty and financing office. Marco was very knowledgeable and patient in answering my questions and in helping me reach the best choice of financing and warranties that meet my needs. Lastly, Id like to thank Daniel(dont know his last name either) from the so called genius group who patiently walked me through some of the main high tech functions that came with my new vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Monir, thanks for sharing your recent positive experience with our team here at McKenna BMW! We're truly thrilled to read your kind review, and we'd like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
McKenna BMW
I was very happy with quality of service provided and all work was performed fast as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gus, thanks for sharing your recent 5 star service experience with us here at McKenna BMW! We're very pleased to read your review, and we'd like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!
Class A 1 Service
McKenna BMW In Norwalk is awesome! Great customet service so accommodating they know how to roll out the red carpet! And I was only getting my car serviced! Love them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ana, thanks for sharing your recent 5 star service experience with us here at McKenna BMW! We're very pleased to read your review, and we'd like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!
Great!!! Great experience!!
I had the most incredible experience at this dealership. I shopped around for a 330e everywhere and everyone treated me very poorly. Arthur helped me the entire way and showed me everything. I loved my experience and I love my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Candice, thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! We're thrilled to read your kind review, and we'd like to congratulate you on your BMW 330e! Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
Wonderful
Loved the dealership. Love our car. Arthur was great. Came over to the house and programmed our stubborn garage. Thank you McKenna BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jerry, thanks for sharing your recent 5 star experience with Arthur here at McKenna BMW! We're thrilled to read your review, and we'd like to congratulate you on your new BMW. Enjoy the road ahead in your Ultimate Driving Machine, and thanks for being a part of the McKenna Family!
wash + encore!
I brought in my x5 for a wash and sat down with Tony for the encore appointment! I have had my new bmw for about 3 weeks and I figured its time to get my questions answered with a tech. I had written down a lengthy list with all my questions and Tony was extremely kind and patience!! I was pleased with the encore appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jon, thanks for sharing your recent 5 star encore experience with Tony here at McKenna BMW! We're thrilled to read your review, and we'd like to congratulate you on your BMW X5 as well. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
Service
It took them 2 hours to completed the process for the service for our vehicle, we had the appointment at 7 and they did not finish the all process until 9 am.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Alejandro, thanks for sharing your recent positive service experience with us here at McKenna BMW! We appreciate you choosing us here at McKenna for your BMW service needs, and we sincerely look forward to seeing you in our store anytime in the future for all things BMW. Enjoy the road ahead in your Ultimate Driving Machine!