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Route 46 Mitsubishi

(765 reviews)
Visit Route 46 Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
New (888) 758-3986 (888) 758-3986
Used (888) 765-8954 (888) 765-8954
Service (888) 766-3745 (888) 766-3745

Reviews

(765 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 46 Mitsubishi from DealerRater.

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Sales Review

I came to mitsubishi today. Im so happy that I got a new car yeahh..and I had great customer service..the sales representative. NATHALIE TAPIA was very polite and very helpful. Yes I was very happy with her service..thank you very much for helping me Na thalie..Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Professional experience and we left happy!

My wife and I worked with Andy Rodriguez on purchasing a new Outlander. He talked us through all the trim levels and we test drove the two that were the best fit for us. This took some time as one of us had to stay in the the dealership to babysit our daughter but at no time did we feel rushed or pressured into making a quick decision. We eventually settled on the GT in black which wasn't on the lot. Andy was able to source one for us in 36 hours. Andy went through all the various financial incentives and after a little back and forth we agreed a price that we were happy with. At all times this was a professional and courteous experience. The finance manager was great and we got the rate as we had discussed and he was very happy to answer our questions. Andy then even helped us load the phone contacts onto the car! I would definitely recommend this dealership and Andy in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Excelente servicio en el area de venta

Un cordial saludo a equipo de mitsubishi route 46. Una experiencia muy buena mi experiencia con la vendedora Laolix gonzalez fue excenlete ella con una actitud positiva brindandome diferente opciones de compra, visite diferente dealer en esa misma area y ninguno de los vendedores me ofresieron el servicio que ella me ofresio muy profesionar y dinamica.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Great Experience

I had the pleasure of being greated by the dealership manager at the front door. He introduced me to Ralphy, a sales guy who was patient and professional. I brought them a 2009 Toyota Corolla with 95,000 miles, which I was upside down on and walked out with a 2015 Mercedes GLK! The price and payments were consistent with my research. I am happy with the service here. I plan to recommend this dealership to everyone and if any of my friends and family want a new car, this is the pace to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

New Mitsubishi

The best sálemen ive ever had the pleasure of dealing with andy was knowledavle and professional Definitely made buying fun and easy.. go see Andy for your next new or preowned vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Not happy about the service, sales experience I had no issue

I purchased an used car there, when I pickup up the car it was received extremely dirty and I had to take it back to get it re-cleaned. There were old MnMs and melted candy under the seats, it was disgusting. Issues: - Extremely dirty car, this was slightly fixed after I brought it back. - I was promised a $25 gift card, which was shipped to the wrong address and never received by me. - The manager and dealer promised to fix a ripped leather seat and install a missing seatbelt plastic piece int he rear seat of the car. This was not done. - I was called and a service visit was scheduled to supposedly fix the ripped tear on the seat and install the missing piece. I also asked for the brakes to be checked as there was some shake when the brakes were applied. After sitting for 1 hour and 45 minutes during the service call the service person came up and says nothing was done because they don't have the plastic piece and they'll call me back to install it. The brakes were not checked. The service person asked for where the tear was, so they didn't even look into it.It's been 3 months since I purchased the car. How incompetent can a dealership be when they can't order a piece of plastic. - The service department is not helpful at all and are a waste of time. I was contacted via e-mail, and phone several times to review the dealership. I notified them that if the seat and plastic they promised was not resolved they would not get a good review. I am giving them 2 stars because the sales person did try to help but at the end the seat has the rip or the plastic piece which I will order myself. I will go elsewhere for service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Julian, my name is Yarasette and I am the Customer Service Specialist for Route 46 Mitsubishi. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and I would like the opportunity to speak with you so that we may address your concerns. My contact information is 973-256-1200 ext. 1015. Thank you and I look forward to speaking with you!

Excellent businesses

My business was at excellent trade thanks to Laolix Gonzales she's a great person and also she help me to get the best price with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Excellent Costumer Service!!!

I just recently purchase a Outlander with the sales consultant Laolix Gonzalez, she was very patient and knowledgeable about the car. With her assistance and her manager they both work really hard to give me a great deal on my purchase. Great Team work!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Don't hesitate to purchase a car here.

I love my Outlander and I had a wonderful experience here with my salesperson, Ralph Vassallo. He was pleasant, patient and professional at all times. He understood my financial situation and strove to create a deal that worked for me. He has been thorough in explaining how the vehicle runs and how the purchase process proceeds. He's always been available personally to answer my questions by phone. I would recommend him without reservation. Of course it would be better for the planet to be driving a smaller vehicle, but if you need the room at least this vehicle has an Eco mode so you can burn less gas than you would otherwise. I understand Mitsubishi is developing a solar car, so maybe someday we'll all be able to drive vehicles as large as we want without worrying about harming the planet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased to hear that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

Deceitful lying people

These people are liars who try to lure people in by posting prices on the Internet and then when you go in to buy the car that's not really the price. Price goes up by 6000. Lying deceitful people. And then start talking about you in Spanish not knowing that I the customer could understand every word. No good dirty lying people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, my name is Karisa and I am the Customer Service Manager for Route 46 Mitsubishi. I apologize for the experience you had while visiting our dealership and we do not condone that type of behavior by our employees. Please reach out to the General Sales Manager Luis Tejada so that he may speak with you further regarding your experience. His contact information is 973-330-9535 ext. 1420. Thank you and we look forward to hearing from you!