Capitol Chevrolet

Impressed by advisor who helped me once before, remembered who I was from last visit. Treated me like a VIP. I will certainly return for future services

This is my 4th time dealing with DGDG on a new vehicle. Their service is great and I'm ALWAYS happy with the deal I get. I for sure will keep coming... back! Timothy Blackmore

Really nice sales and other folks, no pressure process. Best prices too. If you there though to drink coffee not to buy the car then may be not right place... - coffee is not as good as at other dealerships :)

I got such a great deal on a Buick Enclave I drove 2 hours to this dealership. Salesman Ricky Robello had checked out features I had asked about and... did a video of the car for me. He also stayed late.

Ruben was excellent!! Best car buying experience by far! We felt so comfortable and at ease.

Leased a Chevy Bolt from this dealership three years ago. Now Capitol won't accept lease return unless I purchase another car from them. NEVER. What... an unethical, shabby dealership. Shame on you DGDG.

Very happy with everything , very professional unswerving all my question that I had before I purchased my new car.

Great Team at Capitol Chevrolet I have had service here ever since I purchased my vehicle from them. I really like this dealer because they always give... you an adequate service and they always make sure you get the service you need. Special when you don?t have any options.

We would absolutely recommend this Dealership!. No hassles, we were in at 9am and out with our New 2020 Tahoe Premiere RST at noon. We had the best experience... ever in buying a new vehicle. Thank you Chevrolet Auto Mall Parkway in San Jose, and huge Thank you to our young Salesman Oscar!.

I recently brought my 2018 Silverado Z71 Tuck at 7:30am for my scheduled 22,500 mi. Service. I had asked Jose to please have my truck washed upon pick-up.... He responded and said, ?I can ask the person that washes cars, but he does not like to wash black cars, too many customer complaints, that's why we don?t wash black cars.? In addition to this he mentioned we don?t want to scratch it up or have water spots on your truck. He mentioned he would have the 22,500 service done by noon time. I responded, again a 2nd time requesting to please put the truck through, I really don?t mind a quick wash is fine. I can pick up my truck after 5pm. He mentioned, if you really want the truck washed, if he doesn?t want to wash it, I?ll put it through myself. That was a grand gesture and appreciated the customer service. I was pleased that he was willing to go above and beyond with the car wash. Plus having had my truck washed during service before, I knew his statement was not entirely accurate. I received a text from Jose that my truck was ready for pick up at 10:20am. I thought to myself wow everything done in just a couple hours. I arrived around 6pm and seen a clean shiny black Z71 ready for pick up! I thought to myself this is the best dealership in San Jose. Then I realized that it was NOT my truck. My truck was the same, never washed!! I was very disappointed with the fact that the wash was never followed through and not word mentioned in the text that he could not get it done after all. I wasn?t asking for a detailed job, just a basic wash. Customer service has really taken a dive at Capitol Chevrolet, I understand why the yelp reviews have dropped. I was disappointed with customer service upon pick up. One more thing I would like to mention, the service department rarely answers the phone, I needed to know what time they closed and ask about my car wash. it always goes to an automated voicemail, and if you leave a message, they never get back to you (in my experience). The only way to get through to service is instead of choosing the service department, choose the sales department they answer within 2 rings. When it comes to buying a new car they are on top of things, not a bad thing. But if you ever want that new car serviced after your purchase, it seems you are no longer valued. Plus getting the satisfaction of customer care, good luck. My father worked at GM in the early 80's and always purchased Chevy's. One of the reasons I continue the tradition, great cars and trucks. However, the service department seems to have challenges on customer care. Customers should feel valued from the moment they walk into the service department to the moment they leave. They should leave feeling good that they bought a Chevy at a dealership that follows through after a purchase, and after having there vehicle serviced, not after they leave and try to win them back. It seems that customer care and satisfaction are no longer a priority at Capitol Chevrolet. #feelingundervalued