Capitol Chevrolet

Great Team at Capitol Chevrolet I have had service here ever since I purchased my vehicle from them. I really like this dealer because they always give... you an adequate service and they always make sure you get the service you need. Special when you don?t have any options.

We would absolutely recommend this Dealership!. No hassles, we were in at 9am and out with our New 2020 Tahoe Premiere RST at noon. We had the best experience... ever in buying a new vehicle. Thank you Chevrolet Auto Mall Parkway in San Jose, and huge Thank you to our young Salesman Oscar!.

Really nice sales and other folks, no pressure process. Best prices too. If you there though to drink coffee not to buy the car then may be not right place... - coffee is not as good as at other dealerships :)

I recently brought my 2018 Silverado Z71 Tuck at 7:30am for my scheduled 22,500 mi. Service. I had asked Jose to please have my truck washed upon pick-up.... He responded and said, ?I can ask the person that washes cars, but he does not like to wash black cars, too many customer complaints, that's why we don?t wash black cars.? In addition to this he mentioned we don?t want to scratch it up or have water spots on your truck. He mentioned he would have the 22,500 service done by noon time. I responded, again a 2nd time requesting to please put the truck through, I really don?t mind a quick wash is fine. I can pick up my truck after 5pm. He mentioned, if you really want the truck washed, if he doesn?t want to wash it, I?ll put it through myself. That was a grand gesture and appreciated the customer service. I was pleased that he was willing to go above and beyond with the car wash. Plus having had my truck washed during service before, I knew his statement was not entirely accurate. I received a text from Jose that my truck was ready for pick up at 10:20am. I thought to myself wow everything done in just a couple hours. I arrived around 6pm and seen a clean shiny black Z71 ready for pick up! I thought to myself this is the best dealership in San Jose. Then I realized that it was NOT my truck. My truck was the same, never washed!! I was very disappointed with the fact that the wash was never followed through and not word mentioned in the text that he could not get it done after all. I wasn?t asking for a detailed job, just a basic wash. Customer service has really taken a dive at Capitol Chevrolet, I understand why the yelp reviews have dropped. I was disappointed with customer service upon pick up. One more thing I would like to mention, the service department rarely answers the phone, I needed to know what time they closed and ask about my car wash. it always goes to an automated voicemail, and if you leave a message, they never get back to you (in my experience). The only way to get through to service is instead of choosing the service department, choose the sales department they answer within 2 rings. When it comes to buying a new car they are on top of things, not a bad thing. But if you ever want that new car serviced after your purchase, it seems you are no longer valued. Plus getting the satisfaction of customer care, good luck. My father worked at GM in the early 80's and always purchased Chevy's. One of the reasons I continue the tradition, great cars and trucks. However, the service department seems to have challenges on customer care. Customers should feel valued from the moment they walk into the service department to the moment they leave. They should leave feeling good that they bought a Chevy at a dealership that follows through after a purchase, and after having there vehicle serviced, not after they leave and try to win them back. It seems that customer care and satisfaction are no longer a priority at Capitol Chevrolet. #feelingundervalued

I contacted online about a 2016 1SS Camaro with ultra low miles (2600!) That was for sale. Ricky reached out to me. Ricky was pretty easy to work with,... and allowed me to do all the credit work and gain a 'approval' before even coming to the dealership.(Later I find out I was never approved and they did a SPOT DELIVERY to me, but lied and told me I was approved and good to go) I wasn't sure I would even qualify so that part was important. After getting the "approval" I went to the dealership almost immediately and met with Ricky. I had a trade with negative equity and they helped me without any problems. We went over the paperwork and then they inspected my trade in. At this point Ricky and I went to test drive the vehicle to make sure I like it before moving forward with the finance portion. When ricky was showing me the car he explained some basic features and gave me a no BS run down of the car. Too bad it was raining so I could not evaluate the car that well. All in all everything seemed pretty good to me so we came to an agreement. I then went to wait for finance department to complete the financing paper work. I waited here for about 1.5Hrs as 3 other people went ahead of me and got in and out of the finance office while I waited. After the wait Andrew came out and brought me back to his office to complete the paperwork. Andrew was really cool and a pleasure to work with, he brightened up my experience and even offered to try to get me a lower rate on Monday when the banks open.(He didn't) Once I completed up here I went to meet with Ricky, but he was too busy to go over the new car I just bought from him as he was trying to sell another... I was given copies of my paperwork as requested and keys to my new vehicle and that was it. Upon leaving the dealership I had driven the car for about an hour and when waiting in line at "in n out" the brakes started to act strange and were not functioning correctly, the car stated a warning "service brake assist " I took a photo and sent it to Ricky which he says he forwarded to his manager and "they will take care of it." Over a month later I have not hear back from Ricky about the brake assist. Now over the last couple weeks when driving up hills and mountain roads the vehicle vibrates pretty bad like driving on a rumble strip. I read online the torque converter is probably bad and is a common issue with the transmission on my vehicle. I also get a terrible noise when I turn the heater onto high, it sounds like there is a paper hitting fan blades; funny enough it only does this sometimes and is hit or miss. Then thirdly, the rear diff makes a terrible sound when the car is cold and sometimes will do it even when the car is warm when making turns. After all this I go to use the android auto that was advertised to me by Ricky before my test drive and find out the vehicle hasn't even got the proper update to use android auto and needs to go back to the dealer for this! I'm not sure you can trust their pre owned inspection as this car definitely has issues and didn't even recieve a basic free update. The car has definitely been in an accident as well and you can see 'dirt nibs and runs in the paint' where it was repainted and sand marks from where they tried to sand the paint to cover it up. There was even overspray on the window! All this on a certified pre owned vehicle that was guaranteed accident free "to their knowledge" with no issues. Overall unsatisfied with everything not to mention the hoops I had to to through just to keep the car after leaving the dealership. I wouldn't reccomend my worst enemy to buy a car here.

Bought my Kia Optima 1 week before. Everything was clearly explained, our manager ( Richard) was really polite and helpful. Hopefully everything will be... fine and I will not have to edit/remove my review :)

The place welcomed my family and I with open arms. The service was great and straight to the point. Barely anything was left out and everyone was friendly.... Straight to the point as well as knowledgeable.

I found a used Bolt online and hading nothing but a great experience from the start. I emailed for more information and engaged with Armando who responsive... and timely over email. We arranged for me to take the Cal Train south and he offered to pick me up - great service! My car buying experience was very straightforward - the car was perfect and Armando was available throughout to explain the process and help me get out the door. I highly recommend this dealer and specifically Armando if you want to get a fair deal on a car with as little stress as possible.

very nice service representative, i have my car back at promises , very good servies from begining to the end.

Great staff, I had Paul Duran helped me. No pressure, kind, and great deal