Reviews
great spot for test drive. Nice people!
John Kainz service manger and Tim Slattery sales manager both took our problem and concerns very seriously and worked to rectify the problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Love this place
The caring of the staff and the waiting room with popcorn and the great work that is done. I never worry about my car with this staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
The employees are so friendly. My car is always ready when promised. The dealership is very clean and offers coffee, snacks, water, etc.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tamra, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
I was allowed to show up earlier than my scheduled time and service on my car was completed earlier than expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service!
The staff was very friendly. They kept in contact with me about what was being done on my car. Overall great experience and I even got a free car wash!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Makes life easy
Everything is made easy with them!!! Easy and fast process! Was able to get shuttle ride home and got my vehicle back on time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Fast, convenient and reliable
I loved how fast the job was done. Painless. Also, loved that I could schedule online even for a recall notice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Staff
Staff and service manager always do a great job. Been going there for years and never had a problem with the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great salesman
Tom is a great salesman. Not arrogant or pushy or rude. We had a lot of fun with him throughout the day. He connected with other dealerships to find other vehicles we were interested in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Matt Gerald - mgerald@geraldauto.com
Quality Service and Advice
They always wash my car well all the way to the tires. Recommended to change my wipers and listed brands I should look at and was all done in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com