Reviews
Great dealership!
Every one is super friendly from the sales staff to the mechanics themselves. Bought my Kia here, my gf bought her Kia here as well and she switched from Honda. She's been pleasently surprised with it! The lifetime warranty helped sell her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phillip, thank you for your wonderful feedback! We truly appreciate it. Please let us know if we can help you with anything else, thanks! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Service From John and ‘Christine
I have not had a bad experience here at all I’ve been to the dealer several times for repairs oil change recalls and ‘John and ‘Christine in the service department have been Great if you have to wait they have a great facility to have some water snacks and popcorn and even watch some TV while you wait I would highly recommend bringing your Chia to the North Aurora Gerald Kia store.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, we appreciate your kind words. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Friendly service
Nice waiting area and friendly service. My car was done within a reasonable amount of time and he went over everything that was done at the end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sohaiba, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Service
I like the welcom from the customers service and the fast service for my car I haven’t any appointment when I came but I found great welcome
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tarig, thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
I was very impressed with Brianna, the sales person that helped me. She was very personable and knowledgeable. She made my visit to the dealership very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Beatriz and thank you for your kind words! Brianna is a great asset and we appreciate her for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service
The Staff was very pleasant Jamie service desk and also the young man who drove me home was very nice
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cynthia, thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. Drive safely. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
I was there 3 days early for my appointment (senior moment) and the took care of me anyway. Good resolution of an issue I had regarding paint damage under rear license plate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, thank you for the review. We appreciate you taking the time to write about your experience. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Good dealership
Quick and easy, in and out in 30 minutes for an oil and filter change, please staff, no upsell on unwanted products or service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, we appreciate you for letting others know about your experience at Gerald Kia of North Aurora. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
My 2016 Kia
I like the friendly service people and how nice the facilities are and how easy it was to get an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you so much for taking the time to share your feedback with us. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great servicr
Jaimie was very personable and friendly. John was very understanding. Great people. Got right to point of problem, solved it and was on my way! Very happy with service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beatrice, thank you for taking the time to write this wonderful review. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com