Reviews
Great Service
Our advisor (Jaime Velasco) was very helpful. We didn't have to wait for a long time. Offered us all the services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
First Time in for Recalls, Will definitely be back
Was greeted very quickly. Service was completed sooner than expected. Was offered a ride to McDonalds when I had brought up walking over there. Car was clean, no oily fingerprints anywhere
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service, friendly staff and a great deal ...
Thank you for Friendly and personable service. You treated us like family and gave us a good deal. We were in and out of the show room in a short time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Service
Fast and friendly! Always easy to get apt that fits my needs! Always does recalls if I need them. I would definitely have my spouse by her next car from Kia in North Aurora!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Ecellent visit
Was greeted at the door with a warm reception; and shown multiple options in comparison to the Sedona we were considering. Left with the car and a price we felt very comfortable with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great people and friendly staff all around
Very helpful and friendly to make sure I got what I wanted in a new car and in agreeable terms.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matt Gerald - mgerald@geraldauto.com
GREAT SERVICE DEPARTMENT
Like I ALWAYS SAY AND WILL CONTINUE TO SAY...They are the BEST around.. I will recommend to my friends to come here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great buying experience !
Adil was excellent. He hung in there with us throughout the process and listened to our requests. The sales manager and the finance person were all friendly, displayed expertise in their areas and had good follow through.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write about your experience. It's great to know that our team was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Fixed U-Hauls poor Job
Very Friendly, knowledgeable, clean waiting room. Repaired a wiring harness for a trailer that U-Haul screwed up twice. Don't go to U-Haul for wiring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Will never do business with Gerald Kia again
Love my Kia Optima. Although Sales either don't know their cars or just make things up. Also,Finance dept is not trustworthy unless they are making a buck out of the deal
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car