Reviews
Great service
Always courteous and prompt and friendly. The facility is always clean. The employees are very helpful. The service is explained in great detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
When they found something else wrong, they checked and found out it was under warranty. They are a fantastic group of people!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Good place to deal with
Good buying experience and service experiences because the dealership personnel act as professionals, they are quick to act, and they treated me with courtesy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Fantastic Service Experience
The service personnel were professional, courteous and friendly! They made the process very simple and quick. I will absolutely return for service on my Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Helped me get one of me dream cars!
James was a very understanding, funny, and down to Earth guy. He showed me around my Pre-owned 2012 Ford Focus Titanium and all the features that it came with. After I had made the purchase, he informed me that he could not locate the floor mats for the car and sincerely apologized. He even gave me $25 of his own money to put forward to a set of floor mats! I was very pleased with my visit to the location and would recommend it to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matt Gerald - mgerald@geraldauto.com
Dennis M. Great Sales Man
Dennis Michelsen is a people person who deal on person to person bases. His focus was strictly on what my wife & I wanted in order to bring both parties into agreeable terms. He kept the conversion casually humorous and professionally inviting, but never pressure or pushy. He shared his personal story to let you get to know him and feel at ease. He shared our needs with management to get us the best deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review! It is great to know that our team was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Have had nothing but great experiences
Even though they were swamped they were able to get me in for an emergency replacement tire on a Sat afternoon
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our staff at Gerald Kia of North Aurora was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Service was efficient and professional. I was able to learn more about the condition of my car and I received excellent service as always.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from our team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Very good service and also your Service Advisor - Christine Pang is your best employee I have ever dealt with anywhere. She is very polite, courteous and understands my problems. She works with you to give you the best service. She deserves praise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, we are truly grateful for this awesome review! We are thrilled that Christine was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service
Great service and very friendly counter personnel. I have been going to this dealer since they opened. I plan to buy next new KIA at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with friendly and great service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com