Reviews
Great service
How kind everyone was and how fast I got in and out. Also, the popcorn would make me go back quite often.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Avory, thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Drive safely. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
GREAT!!!!!
I LIKED ALL VERY MUCH!!!!!! VERYFRIENDLYPEOPLE I LOVE NY SORENTO AND THE SERVICE!!!!!!!!!!I WILL BUY ANOTHER SOON.I HAVE TWO AND B OTH ARE GREAT CARS.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return for more of the same when it's time for an oil change or a new car! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great service
I called and was able to get in earlier than my appointment. I didn’t have to wait very long and my car was ready to go!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Everything!!!
John and his assistant greeting me always. Explanations of work needed and being completed. Even the extra step above and beyond of getting me a cup of coffee from DD when machine was broken :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margaret, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Gerald Kia of North Aurora's Service Department. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Service
Great service staff to deal with and the service is fast and painless. Completed the service in a timely manner Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Great Service - Oil Change
Courteous, clean, and fast service. Coffee and water available in large clean waiting area. John was helpful and friendly as usual.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience.We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Synthetic oil change
John and his staff are 1st rate in how they treat their customers. Makes it an easy and enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com
Patrick
The salesperson I worked was quite knowledgeable about all vehicles. The entire staff worked with me to provide the best possible deal. They made an experience that I typically dread, a great one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Kia of North Aurora. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service
Quick service did not try to sell me something I did not need. Before very friendly and knowledgeable . Explained everything to me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, James! The goal of the Gerald Kia of North Aurora team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Matt Gerald - mgerald@geraldauto.com
Great service. They are always giving you updates
All employees are friendly and courteous. Service area always clean. Provide snacks and drinks while you wait. Popcorn is always fresh!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the excellent review, Penelope! Sincerely, Matt Gerald - mgerald@geraldauto.com