Reviews
Great service and appt times that are convenient
The staff is very friendly and the location is convenient. I was very happy with the quality of work was superb.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Troy! Happy customers are our goal and our mission at Gerald Kia of North Aurora, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
U guys sold me a car with a check engine light on and
U guys sold me a car with a check engine light on and nobody never called back or respond to my email I’m very pissed off
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I believe this dealership was aware the vehicle I was sold know about the check engine light the light immediately pop on asap and this vehicle has other issues as well I also believe this dealership rig this car to quickly get it off the lot
John never disappoints!
John and his group never disappoint. I own a 2014 Forte. Yes, a bit old but John always gives me prompt service and treats me like a 2022 customer. They take the time to explain the repairs and why I need them. I never feel like they are taking advantage of me. If I ever purchase another car, it will definitely come from Gerald Kia. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good place to buy
Salesman was great to deal with they were willing to deal even in this crazy car market with the car shortage
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome buying experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everyone at this dealership is always so kind and
Everyone at this dealership is always so kind and helpful! Santos sold me my car, and has continued to help me since, with any questions I may have! I really appreciate it, and will never buy a car from anyone else!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out, Mikala! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
The staff is very kind! The service is amazing! Kameren was so nice and so helpful with answering my questions and explaining the things needed to be addressed in my Sportage!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Recall Replaced canister
Everything Took care of me right away. Comfortable waiting room with water & snacks. Completed work in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Extremely friendly and willing to work with you on wants
Extremely friendly and willing to work with you on wants and needs without compromising anything for the customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
I liked how I was greeted at the door when I walked in. I also liked that there was no pressure to kick me out when doing business. Even though Everyone was tired they all had a smile and were nice.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent facility!
Marten, was an excellent communicator and professional salesman! Dan was wonderful and super helpful with financing as well! I enjoyed my car buying experience and would be happy to purchase there again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
To say thank you is not enough, Nicole! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com