Reviews
Friendly staff, clean facility, great cars
Fast, courteous service techs, cleaned in and outside of my car after. Refreshingly customer friendly! Clean waiting area with Starbucks coffee and snacks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
I was able to schedule a service appointment quickly online. When I arrived for my appointment, I was greeted and the service department was polite and professional. They called me later that day to tell me what needed to be repaired and when it was expected to be finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kimberly, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience! Quick & they washed/vac my car!
I had great service and a great experience! I loved that I could wait and it was super quick. I loved that they washed and vacuumed my car too. :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tracy, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
The staff is excellent and I feel they have my back. I always bring my vehicle there because of this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
greeted as soon as you drive up. The time frame they tell you and a correct one. Everything after the service before you leave is well explained to you
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Nicole! Happy customers are our goal and our mission at Gerald Kia of North Aurora, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing people
Amazing customer service and friendly atmosphere. We have been coming here for years and don't think I would ever go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joshua and thank you! We can't tell you how much we appreciate your customer loyalty! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great facility and great service
Timely and friendly service. Professional and courteous. I am always pleased with my experience here. The staff is first class
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Susan! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service at Kia
i am VERY happy with everything Kia does for me. The work gets done on time; the people polite & friendly and car is always clean when returned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephanie, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent!
No problems! Very clear and efficient means of communication. I especially appreciate the ability to pick and choose the services by need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Scott! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Awesome service! Service department was very friendly, got my car back at the time they said they would have it done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out, Edgar! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com