Reviews
Salesman went above and beyond.
Salesman went above and beyond. This is my 3rd Kia purchase with this dealership. Will always purchase Kia models from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service and the facility is clean and neat.
The people are always so nice and willing to help. And everything is always explained to you and what they did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Kia of North Aurora, we value our customers and we look forward to seeing you on your next visit. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great facility and great service
I never felt any pressure. I had a budget and we worked to stay close to my budget. I was very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests that stays on their budget and we are delighted to know that our team made sure you never felt pressured. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Highly recommend and trust
John Kainz is always so accommodating and knowledgeable. Technicians are wonderful and do amazing work. Clean facility and very comfortable for waiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing Team!
Great service! Loved working with the team to get my service done since Gerald Hyundai was booked 3 weeks out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service at Kia @ the North Aurora Auto Mall
I waited for my car to be serviced with my 2 children, and the waiting area is comfortable, large and has free snacks (which my kids loved), tv as well as wi-fi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service provided by the auto repair service
Overall service was excellent. The auto repair service team was helpful, knowledgeable and very professional- they explained in detail the service performed on my Sportage. JOHN K. is great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Claudia, we sincerely appreciate your feedback. John is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Impeccable Service, Clean, Convenient
Staff is ALWAYS friendly, considerate, and takes care of my van and any questions that I may have or solutions I may need resolved!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Margaret. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Kia of North Aurora. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We appreciate your input, Margaret. We're glad to hear that you are consistently impressed with the service we offer here at Gerald Kia of North Aurora. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service
Kyle was helpful and considerate in helping me navigate the visit. I was pleased with the time it took to get the maintenance done on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Amazing Customer Service
The customer service is wonderful! Car repairs can be a stressful experience and John made me feel at ease and not pressured at all. Everything is explained well and I always feel confident coming here for my Kia service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maggie, we are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com