Reviews
Excellent Service Experience
The team is always very friendly. They are all knowledgeable and explain what is being done with my vehicle in great detail. Service rarely takes long, but when it does, the waiting room is a comfortable place to spend time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Best service ever
Service department very professional and friendly. I’ve been bringing my car there for about 11 years and have found I can trust their work and advice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Another Excellent Service Experience
It was another excellent service experience. While I only needed a scheduled oil change, the service personnel were prompt , courteous , professional and my Niro was ready when expected. The Service Mgr alerted me about the next service (90K) - so I know what to expect when the time comes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your perfect review, Bill! We're glad to hear that our team was prompt, courteous, and professional! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Vehicle Service Department
Solid, thorough service... Delivered in a timely manner and at a fair price. What more could one ask for? Everyone is also very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Adil helped me and my mom a lot with getting my Seltos.
Adil helped me and my mom a lot with getting my Seltos. I absolutely love it and everything went smooth!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Arianna, thank you for your kind words, and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Continued outstanding service
Completed service in time promised. Work was well done. Car was cleaned prior to its release to me. Service Manager, John, was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that John was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
i loved worked with santos!
i loved worked with santos! he clearly loves what he does. so happy to purchase my first car with him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good sales
sales person worked with me within my budget to leave in a new car that day; seamless process; wait room had some snacks to eat, kind of dirty
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your recent purchase, Adam! At Gerald Kia of North Aurora, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
Service was pleasant as always. While my car did not end up requiring any major repair, they still made sure to thoroughly check through every place I was concerned about and were able to fix the minor issues I was having.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very friendly, listens
Everyone is very friendly. I have been coming here for years and haven’t really had any bad experience. Will keep going back.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com