Reviews
Excellent care and communication was great as well. Kept me updated on my vehicle service.
Excellent care and communication was great as well. Kept me updated on my vehicle service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They fixed my tire they had a nail in it quicker than I expected. Eric was nice.
They fixed my tire they had a nail in it quicker than I expected. Eric was nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the tire repair on your Lincoln Aviator was completed faster than you anticipated. Knowing that our service team was friendly and effective means a lot to us.
Super easy, excellent communication. Upfront about timelines. Overall, really good service experience I will be back
Super easy, excellent communication. Upfront about timelines. Overall, really good service experience I will be back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service process on your Explorer felt straightforward and transparent. Knowing you appreciated our clear communication and upfront timelines means a lot to our service team.
They always remind me I bought a luxury car. Excellent customer service Above and beyond
They always remind me I bought a luxury car. Excellent customer service Above and beyond
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you feel your Lincoln Nautilus reflects its luxury after service is rewarding. Your praise of our team going above and beyond and your five-star rating mean a great deal to our service department.
well knowledge service the service is excellent i left the shop sastified i ll come back back anytime thank you ??
well knowledge service the service is excellent i left the shop sastified i ll come back back anytime thank you ??
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and your kind words about our knowledgeable service. We’re glad your Lincoln MKC left you satisfied, and we look forward to welcoming you back anytime.
Exceptional personal service from a truly conscientious sales professional. The buying experience was significantly better than at Henderson MB. Alan was honest and transparent and made me feel like he was on my side to get the best deal to buy a Lincoln
Exceptional personal service from a truly conscientious sales professional. The buying experience was significantly better than at Henderson MB. Alan was honest and transparent and made me feel like he was on my side to get the best deal to buy a Lincoln
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad the process of buying your new Lincoln Nautilus felt personal and straightforward. Knowing Alan’s honest and transparent approach made you feel supported means a lot to our team.
Very kind… efficient, very friendly employees and great environment! Just moved back in town and was very pleased with my experience!
Very kind… efficient, very friendly employees and great environment! Just moved back in town and was very pleased with my experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and five-star rating. Knowing you found the service on your Lincoln Nautilus efficient and enjoyed our welcoming environment means a lot to us.
The quote they gave me was FAR too expensive so Juan offered a temporary fix
The quote they gave me was FAR too expensive so Juan offered a temporary fix
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Faith scheduled my service a couple of weeks in advance. I scheduled to have the 10k mile service, a couple recalls and to have them look at the lift gate buttons. When they picked up my vehicle, the kid immediately says they won't be able to look at the lift gate. I don't understand why your scheduling people don't talk to the service managers ahead of time to actually know how long things will take to be completed. This is only my 2nd service, and it's the 2nd time that what has been scheduled could not be completed within the same day. Even if the scheduler had a cheat-sheet so they know how long each service is scheduled to take would be helpful for them to inform customers that it'll take longer than a day or however long. Or they could review what is on the schedule with the service managers a few days in advance so they could notify the customer BEFORE they are surprised the day of the service that it will take longer than expected. I think these options would go a long way for customer service. Also, not having loaner cars for more than 5 weeks is completely unacceptable!! I understand you have to complete recalls on those vehicles as well, but customers recalls should always come first and given the issues mentioned above, not having loaners cars just makes the situation even worse. On a scale of 1-5, with 5 being the best, my experience with your service department is a 1.
Faith scheduled my service a couple of weeks in advance. I scheduled to have the 10k mile service, a couple recalls and to have them look at the lift gate buttons. When they picked up my vehicle, the kid immediately says they won't be able to look at the lift gate. I don't understand why your scheduling people don't talk to the service managers ahead of time to actually know how long things will take to be completed. This is only my 2nd service, and it's the 2nd time that what has been scheduled could not be completed within the same day. Even if the scheduler had a cheat-sheet so they know how long each service is scheduled to take would be helpful for them to inform customers that it'll take longer than a day or however long. Or they could review what is on the schedule with the service managers a few days in advance so they could notify the customer BEFORE they are surprised the day of the service that it will take longer than expected. I think these options would go a long way for customer service. Also, not having loaner cars for more than 5 weeks is completely unacceptable!! I understand you have to complete recalls on those vehicles as well, but customers recalls should always come first and given the issues mentioned above, not having loaners cars just makes the situation even worse. On a scale of 1-5, with 5 being the best, my experience with your service department is a 1.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Alan Rothenberg made the sales experience a smooth process. Beyond that we went the extra mike to even bring our vehicle to us out of state. Very impressed with his knowledge and customer service!!! Top notch!
Alan Rothenberg made the sales experience a smooth process. Beyond that we went the extra mike to even bring our vehicle to us out of state. Very impressed with his knowledge and customer service!!! Top notch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team was happy to arrange the purchase of your new Navigator L and even deliver it to you out of state. Knowing Alan’s expertise and our service impressed you is truly rewarding.