Reviews
Service Advisor
Victoria the Service Advisor was extremely polite and very courteous to us, She is a role model for the Service Advisors.A very exemplary employee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary, thank you for letting us know about your experience with us. We are glad that working with Victoria was so pleasant! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to see you again in the future. Have a great day!
service
Janette in service is the best.she is always helpful and very nice to speak to
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
The service process was quick, effortless and done with good communication and courtesy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
The people are very nice waiting room is cozy. Service is good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Evelyn, we try to provide all of our guests with a great atmosphere and world-class service that you can trust. We hope to be of service to you again! Take care!
Satisfaction Guaranteed
I Love, Love, Love this dealership! <3 Purchased my car here hassle free and when bringing my Explorer in to be serviced they listen to any concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patricia, we are so happy to read such a great review about All American Ford in Paramus! It is always a pleasure working on your Explorer and we look forward to seeing you again soon!
Ford Paramus
I brought my car to get serviced and was taken care of right away by Tim. He told me exactly what needed to be done, how much it would cost and how much time it would take. He immediately alerted me when the service was finished and did all of this with a huge smile on his face. This experience was top notch. I would gladly recommend taking your car to get serviced here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Review
Pleasant, professional, caring, and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All AmericanFord Paramus
I have taken my truck in for service on issues that started 3 or 4 months ago and I am still going back and forth with one issue being resolved and another appearing and some problems still not resolved.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for bringing this unfortunate experience to our attention. Our customers mean a great deal to us, and we regret that we may have failed to provide you with the quality service you deserve. Please reach out directly to John Korkowski at 732-215-6319 and we'll do our best to make this right. We hope to hear from you soon.
Warranteed Repairs
What I thought was an oil leak turned out to be a problem with the containment package for my 4-wheel drive. Luckily I had purchased an extended warranty through an outside insurance company. Rob, the service manager, went out of his way to negotiate with the insurance company so that all but the small deductible was covered. Rob also made it possible for me to get a loaner auto since my car would be tied up for 4 or 5 days. And since my husband is handicapped, he made certain that the loaner would be able to accommodate my husband's walker, etc. I had purchased this Lincoln MKX 5 years ago and will most likely go back to this dealer when it is time for another vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Janet, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!
servicing 2000 Lincoln Continental
Service advisor reviewed thoroughly the repairs that were done on the car. He was a customer oriented advisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Paramus Ford, we value our customers and we look forward to seeing you on your next visit. Take care!