Reviews
Mehdi sales associate.
After sale of car, very disappointed with return calls and overall attention. Quite a bit different during ongoing sale. After sell it was disappointing to say the least the amount of attention.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Tom, I am sorry to read this feedback. We strive to deliver seamless and communicative service, and it is concerning that this was not better reflected in your time working with us. I would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this, please give me a call directly. Thank you, Jay Hunter - General Sales Manager - 402-333-6400
I look at other brands but love Lexus service department...
I look at other brands but love Lexus service department personnel, to much to leave
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that our service team and their high-quality work keeps you loyal to Lexus of Omaha! We're so grateful for your business, and we look forward to lending a hand with your service needs again next time you stop by!
Efficient and friendly service even ended reserving a...
Efficient and friendly service even ended reserving a new and bigger vehicle . Dealership is spotless 😊!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could make your recent visit such a success, Butch! Thank you for your review and for taking your business to Lexus of Omaha - we'll see you again next time! Take care!
The entire staff was very accommodating. I had a...
The entire staff was very accommodating. I had a conflicting event and Lexus Omaha Service went out of their way to ensure I met my deadline. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We'll always do all we can to keep your service visits efficient so you can get back on the road and on with your plans for the day. Thank you for putting your trust in the Lexus of Omaha team to take care of business, and we'll be here whenever you need us next!
Satisfied
Associates are helpful when presented with questions concerning the needed care for auto. Service of car was accomplished within a reasonable time frame with explanations of what was accomplished during service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We strive to deliver a seamless service experience for our guests, and hearing that this was reflected in your time working with us made our day. Drive safely, and we hope to see you back at Lexus of Omaha!
I felt that I received very personal and competent...
I felt that I received very personal and competent service from the time I arrived. My service coordinator, Nick, went out of his way to make all service arrangements correct. I was more than pleased with the personal service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted that Nick and the team went the extra mile to make you a happy customer! Thank you for choosing Lexus of Omaha and for stopping by to share a wonderful review. We wish you safe and happy miles ahead!
Scott was very helpful in providing information re; new...
Scott was very helpful in providing information re; new Lexus nx, and explaining options and test driving the 2021 model. Very professional treatment and can't wait to receive our 2022 NX 350h!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2022 Lexus NX 350h! We're so pleased to hear Scott was able to answer any questions you had while in the market for a new ride. Please let us know if there is anything else the Lexus of Omaha team can help you with down the road, Doug. Have a great day!
Outstanding attitude and superior service. The guest...
Outstanding attitude and superior service. The guest area is very attractive and pleasant. Suzu is as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything is outstanding.
Everything is outstanding.
Thank you for the great review, Robert! We appreciate your support and are happy to hear that you had a successful experience working with Suzu. Drive safely, and we hope to see you back at Lexus of Omaha!
Efficient, timely, a pleasant experience. We have been...
Efficient, timely, a pleasant experience. We have been using this dealership for the last 15 yrs and have not been disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Deb, we're pleased that your time with us was pleasant and efficient! This is our goal. Thanks for giving Lexus of Omaha your business for 15 years!
The service was terrific. They were so patient with my...
The service was terrific. They were so patient with my having to change the time of my appointment. Everyone was so helpful and nice. I will definitely come back again. My car was serviced beautifully and came back to me in excellent shape. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Catherine, All of us at Lexus of Omaha greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark when it comes to exceptional customer service. We will be sure to pass along your kudos to the entire team. Thanks for your support and have a great day!