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Lexus of Omaha

(641 reviews)
Visit Lexus of Omaha
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (855) 950-3132 (855) 950-3132
Used (855) 943-2559 (855) 943-2559
Service (855) 953-2404 (855) 953-2404

Reviews

(641 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Omaha from DealerRater.

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Buyer

jay and Mo were great. Second purchase at Lexus Omaha. Service has been great as well. They are efficient yet very thorough and will use again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Scott - Thank you so much for coming back to Lexus of Omaha for another vehicle! We are so happy to hear that you had a positive experience working with Jay and Mo, and we hope that your new vehicle is treating you well. Safe driving out there!

We have stayed with this dealer for 25 years because of...

We have stayed with this dealer for 25 years because of the professionalism and proficiency of their service department. They are dependable and accommodating. Terrific customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Lexus of Omaha, and we look forward to your next visit!

He was very good at explaining what exactly needed to be...

He was very good at explaining what exactly needed to be done or not done. He also was knowledgeable about the problem he was explaining.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We pride ourselves on our knowledgeable and accommodating service here at Lexus of Omaha, and it means a lot to know that our team made it happen for you. If you ever need anything else, don't hesitate to come back and see us again!

Warning others to not go here

Made an appointment to see a car, arrived on time had talked to our credit union was serious about the purchase. They wouldn't even bring it from the "shop" for us to look at gave us another car to test drive tried to make us pay $ 1000 to hold a car they would not even show us. First time car shopping in Nebraska, not at all impressed. Trying to warn others since we thought Lexus had high standards, here they don't!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Tena - I'm very concerned by this feedback, because this doesn't sound at all like the level of customer care I expect from my team. I'd like to speak with you directly so I can better understand what happened here and how to address it. I will look up your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Rob Mueting - General Manager - 402-333-640

Service tire repair

Super satisfied for the new tire replacement on my car from nail punctured. Super thank you all service department staff! Ya’ll did a great job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could help, Cely! Thank you for your confidence in the Lexus of Omaha team. Drive safely!

As always the service is great. We enjoy our vehicle we...

As always the service is great. We enjoy our vehicle we are leasing from Lexus of Omaha. It is a great ride and the people there are friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Peg, thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Omaha, and we look forward to your next visit!

New Year’s Eve 2020. 3PM in the afternoon we had an issue...

New Year’s Eve 2020. 3PM in the afternoon we had an issue w oil leaking around a filter after my husband changed the oil in our Lexus RX 350 we had bought new in the spring. We live 75 miles away and happened to be in Council Bluffs. We called the service department and the guy was so nice and told us to come in and they wld take a look. We took the car in and within 45 minutes the issue was corrected and we were back on the road. We were so very happy with the service and friendly staff. Thank you Lexus of Omaha.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Angela - It's great to hear that our team could get your Lexus RX 350 in for service and back on the road so quickly. Thank you very much for stopping by to commend our Service Department! If any future issues should arise, we will be here to help.

Hector Done is an absolutely awesome salesperson. Very...

Hector Done is an absolutely awesome salesperson. Very helpful in every way. Had all the patience to put up with all of my questions, as there were many. Explained all the new application in the vehicle, and helped me to understand their operation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that Hector provided excellent service and answered all of your questions so you can be confident in your purchase. Thank you for the rave review! All of us at Lexus of Omaha wish you safe driving in your new ride.

My buying experience at Lexus of Omaha was the best I...

My buying experience at Lexus of Omaha was the best I have ever had in my 51 years of buying vehicles. I loved the business model of set pricing. My sales consultant Joel was very professional with just the right amount of follow up and no high pressure. He was also very knowledgeable about the vehicle. The new car sales manager was awesome in working with my timeline for taking delivery. Finally, I loved the delivery bay experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was so kind of you to share your feedback! Here at Lexus of Omaha, it is our goal to find the best option for guests and I am thrilled to hear that Joel hit the mark. We wish you safe travels in your new ride!

Consumer response

On 11/23 I took delivery of a 2021 red Lexus RX 350L. I absolutely love my new vehicle. I look forward to the day when it’s safe to travel to Minnesota to visit with my daughter, son-in-law, and granddaughters.

Awesome Service from the team across the board. Quick and...

Awesome Service from the team across the board. Quick and Easy! Test Drove a GX and had it detailed ready for detail in the matter of Hours! Would recommend Bill Spence and the Lexus of Omaha Team to Anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Congratulations on your Lexus GX! We are so happy to hear that Bill made the buying process easy and earned your recommendation. Thank you from all of us at Lexus of Omaha!