Sewell Cadillac Hours
Sewell was awarded a new Cadillac point in West Houston in 2010. The store opened in February 2011 in the former McGinni
s dealership at Katy Freeway and Dairy Ashford Road. A new building is being designed and we look forward to showcasing what 100 years of inspired service has taught us.
"Obsessed with service since 1911."
Read reviews that mention:
I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most... upset about was a misunderstanding in regards to the apparent lack of active noise cancelling in the XT4. The sales manager provided documentation that clearly showed the XT4 ANC comes standard and is always on. My wife still feels it sounds different than initial car driven, so the sales manager has encouraged us to speak with their technology specialist. I did not give a 5 star because my thoughts on the last minute lump sum dealer add-ons should have been disclosed earlier IMO. I do appreciate the sales manager apologizing and he re-iterated they are transparent with their add-ons and place a sticker in every car highlighting each add on, but not directly to the window sticker. I am starting to understand the Sewell customer satisfaction commitment. In the end it was a miscommunication between the salesperson and myself. Curtis St. Louis is a good salesperson and did his best to match my Wife's most desired options with a car on their lot based on our budget requirements.
The customer service representative (Robert) was great. he kept me informed of the repair process. Loan car was provided for the duration of the repair.... Overall, Sewell Cadillac of Houston were great.
Thank you for sharing your experience, Mr. Yousef. We will pass along the positive feedback to Robert Lauer and the team at Sewell Cadillac of Houston.... Thank you for choosing Sewell, we look forward to serving you again.
Although I purchased a lower price used car I was treated like I was buying a high dollar new car. My salesman Jay Andres was the best. Professional... and helpful.
Oil changed and tires rotated....general car inspection and check up
Thank you, Mrs. Dwelle, for sharing your experience. We thank you for being a Sewell customer, and we look forward to serving you again.
They were very responsive, but at the same time low pressure. Provided all the information that was requested quickly. The purchase did not work out because... of my personal needs, but they made an above and beyond effort.
Thank you for sharing your experience, WRB. We will pass along the positive feedback to the team at Sewell Cadillac of Houston. Thank you for choosing... Sewell, we look forward to serving you again.
Great Service from a very great sales person Mr. Conley!
Thank you, Mrs. Slaughter. We are glad you had a good experience with Julion Conley. We hope you enjoy your new vehicle, and we look forward to servin...g you again.
Sales representative very professional/friendly and quickly answered questions about the vehicle. Dealership receptive to negotiating internet sale by... out of area customers unlike many that list vehicles on cars.com.
Thank you, JB. We are glad you had a good experience with Sewell Cadillac of Houston. We hope you enjoy your new vehicle and we look forward to servin...g you again.
This is a belated review of our purchase in Oct 2017. We visited 7 dealerships and considered other luxury SUVs. Sewell won us over with their service,... impeccable facikities, availability and willingness to answer questions and by negotiating fairly. This dealership puts the customer first and is honest--a rare quality in the car business. They were patient with the thoroughness of our approach, and even arranged for us to talk to a VP at GMAC when we had an esoteric question on the details of our single pay lease. What a pleasure to work with them.
Thank you, TeXnn, for sharing your experience. We thank you for being a Sewell customer, and we look forward to serving you again.
Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last... 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are always taken care of like a queen or king. The communication is superb. The waiting area is always so tidy and nice. There is tv, drinks, snacks, whatever you want. They make you feel so comfortable. The dealership is always sparkling clean, even the shop... it’s insane! People are always holding doors open for you, greeting you, making sure you are taken care of, getting stuff out of your car and transferring to the complimentary loaner they provide, which is always so nice. Thank you Sewell for taking care of me and my family and of course my beautiful Cadillac Escalade. We love y’all and appreciate you ¿¿
Thank you, Ms. Krampitz, for the glowing review! We appreciate you taking the time to provide such great feedback, and we will pass your kind words al...ong to Matt and the team. Thank you for being a Sewell customer. We look forward to serving you again.
I just recently bought a used Tahoe from Sewell Cadillac. I had planned on just looking and test driving the vehicle but ended up buying the vehicle that... same day. Shane was extremely pleasant from the minute we walked in to the minute we left. I've been in the dealership a couple of times and everyone is so friendly and helpful. I felt as if we got the "Cadillac" treatment at Sewell! Shane has been great! He seemed so knowledgeable about the vehicle we purchased. He knew every little detail of every option it had. He's even made a follow up call just to check on me and make sure all my questions were answered. Thanks for being so helpful Shane! Just like his name, Shane is just a ray of sunshine! I would highly recommend Sewell Cadillace to anyone who is looking to purchase a vehicle.
Thank you for sharing your experience. We will pass the great feedback along to Shane and the rest of the Sewell Cadillac team. Thank you for being a ...Sewell customer.