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Performance Toyota Bountiful

(1,699 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed

Reviews

(1,699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome service. Very professional. Received quality...

Awesome service. Very professional. Received quality service in a timely manner. They did the service as scheduled. No added charges or unexpected expense. Was given a video on the service performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Work was done improperly and my air bag light is one with...

Work was done improperly and my air bag light is one with the same code can’t get any return phone calls and my car had damage that was not there when I dropped it off and I was never able to speak to a service manager he avoided me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer Service after the sale.

I would give their incompetence five stars. Horrid, from six weeks after I purchased my Camry 20 months ago (salesperson was honest. The only one I trust surprisedly), to today. It has been one failed issue after the next. From the contract disputes, to consistent minor things, to the current recall problem with the fuel pump. They need some training in customer service. I utterly regret purchasing the Camry here. Love the Camry.. I do not trust Toyota Bountiful in the least. I am not impressed Run away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I made an appointment for a tire rotation and still had...

I made an appointment for a tire rotation and still had to wait 2 hours. They told me they were understaffed, but it was the same story last time I got an oil change over 7 months ago. The only reason I’m not giving it 1 star is because the girl helping me was very apologetic and helpful. I’ve been very disappointed with Toyota Bountiful my last 2 visits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Once you have an appointment, they take care of you.

Once you have an appointment, they keep it, take care of business, & send you back on the road, HAPPY!! HOWEVER, THEIR WEBSITE IS SUCKINGLY INNACCURATE, & NOT RESPONSIVE TO NEEDS, THEIR CALL-IN PHONE NUMBERS DO NOT WORK, & THEIR PARKING LOT IS ABSOLUTELY ABYSMAL FOR A DEALERSHIP OF THAT SIZE THAT DOES AS MUCH BUSINESS AS THEY DO!!!!! IN ORDER TO GET MY APPOINTMENT, I HAD TO PARK ON THE STREEET, A BLOCK AND A HALF WEST, & NORTH OF THEIR SERVICE ENTRANCE, WALK UP THROUGHT THEIR CROWDED PARKING LOT [ MOSTLY USED VEHICLES FOR SALE] &TALK TO A SERVICE ADVISOR TO MAKE M APPOINTMENT. IF THEY WANT REPEAT BUSINESS, THEY NEED TO FIX THIS IN A MAJOR WAY!!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome dealership! Sam, our Sales rep was resourceful,...

Awesome dealership! Sam, our Sales rep was resourceful, kind and professional. Vince, the Manager was instrumental in helping us get the car. They are neat!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Isabel is the best, the service was priced right, she was...

Isabel is the best, the service was priced right, she was super efficient and the car was returned as planned!! I Highly recommend Isabel if you are looking for service at Toyota Bountiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service. Price was same as I was quoted when it was...

Good service. Price was same as I was quoted when it was done. But didn't call when service was completed. They need to be sure to contact customers when their car is ready. They have left me in the waiting room before...dont know why they don't have a better system contacting customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional professional service 100% during my car...

Exceptional professional service 100% during my car buying journey! I purchased a 2020 Honda Pilot Touring and cannot thank George, JJ and Stan at Honda Performance Bountiful enough for their wonderful attitude and for making it so easy to buy a great car at a great price! I am referring all my friends and family to them. They are the best as far as I am concerned. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Konner the mechanic is awesome and always does a good...

Konner the mechanic is awesome and always does a good job!! I love Bountiful Toyota! The customer service is great. That’s the only place I take my car. Cody kept me updated on my car. Great job!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.