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Performance Toyota Bountiful

(1,699 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed

Reviews

(1,699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great shuttle service.

I want to thank George who shuttled me home and later returned to shuttle me back to the service department when my vehicle was ready. He was very prompt, had a great attitude and was very courteous. It is very important to me to be treated with care and respect for my time when my vehicle is being serviced. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Everyone loves George!!! He's not just a great employee, he's a great man. Thanks for sharing!

"Thank You Craig" and Toyota Bountiful

I can't thank Craig Vierig enough for his help getting my daughter into a new car. She has been raising 3 grandchildren by herself and really needed a dependable car (her's has 160 K miles on it and was falling apart). After shopping online comparing models and prices we talked to Craig on the phone and decided to drive from Pocatello to Toyota Bountiful. We both liked Craig as soon as we met him, and spent most of a day hanging out with him ( he even fed us pizza and soft drinks). Craig was such a gentleman, he was never impatient or pushy. It was like we had known him forever. My daughter got a brand new Toyota Avalon, which she loves. If I know anyone in the market for a new car I will tell them "look around all you want-then go see Craig at Toyota Bountiful". We also appreciate Weston who did our paperwork-he was so kind and polite. Thank You, Gloria McCaskill and Kelly Stombaugh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Gloria and Kelly, thanks so much for sharing. And thanks for driving all the way from Idaho!!! Craig is one of the best. We appreciate you sharing and congrats on a VERY nice new car!!!

Fun date night

Brandon hammond took very good care of us! We ended up with an amazing brand new tundra at a price we could afford! Great service without wasting our valuable time. They listened to our needs and delivered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Brandon knows customer service. Thanks for sharing on congrats on that new Tundra!!!

Seems like they only care about the sale

Just to get the sale my loan was under my consigner rather then my own name which is what I wanted. Made it a hassle to make my payments. Said it be under me but it wasn't and that's just because they wanted to insure their sale. Sales department was too sales driven and didn't provide service to the customer needs is essentially what I am saying. Service department is way to long and they just apologize but never feel apologetic. So I wouldn't recommend this dealership for poor service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

poor service and not honest dealer

i bought the rav4 at toyota bountiful from lease owner it cost $ 23,5000.00 .They charged a lot thing but i just need a good car wash for first time buying and they did not finish either. I bought a Camry and Van from Mark Miller and Larry Miller before.. They service a lot better and more trust.I never refer anybody to go there buying the cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

tanHai123, another way to contact our customer service relations manager is his email: acengiz@shopperformance.com. If you lost his number it's still in the private message we sent. Thanks!

Friendly service

George Bromley was very professional, friendly and helpful. I did not have to wait even a minute and he was ready to give me a shuttle ride back to my home while my car was serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

George Bromley is the absolute best at what he does. Thanks so much for sharing!

Above and Beyond

My purchase of my new 4Runner went better than I could have expected. Craig and his team went above and beyond to get me the exact 4Runner that I wanted, even if that meant driving to Wyoming to get it for me. This was easily the smoothest car shopping experience I've ever had. Cheers~

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wyoming?! We ARE incredible, aren't we? ;) Thanks so much for sharing. That's exactly the type of experience we want you to have. Congrats on the new 4Runner!!!

Very satisfied

My experience with the purchase of a brand new Tacoma was very pleasant. I am not one that responds well to high pressure. The sales team was respectful of my desires to learn my options and get what I wanted once the decision was made. Thank you for the friendly atmosphere. My options were presented clearly. My questions answered. That is what was needed. Thank you to the great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great! Thanks for sharing Pete! That's exactly the type of experience we work hard to give every customer. Congratulations on the new Tacoma!!!

Blown Away!

I was blown away by the service, friendliness and care tht I received from everyone at Bountiful Toyota when buying my Camry! They are the best! The price was terrific and every time I go back they act like family:) and do everything to make my visit great. I really am impressed, because I have dealt with many dealerships in the past and always felt, once the deal was done, they could care less. Bountiful Toyota is the exception. Recommend them highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks kaym! And we're drawing up the paperwork so that you actually are family! ;)

They earned my business with prompt but not pushy service.

The stress of searching for a car was getting to us and then we met Jen. We live in South Jordan and had tried working with several dealerships and auto sales lots but ran into some issues. Some of it was just not having the car we wanted, a used toyota sienna minivan around 40-50k miles. The other toyota dealerships hardly had cars in our price range unless we went for 2010 model or so. Many sales people acted like they'd get back to us but they waited 3-5 days before an email or text follow up. Luckily by then we called the Bountiful dealership and Jen cut all the crap and helped us not only find a car but she worked with us and made sure we got everything we wanted - even as I was being difficult to work with. We found a 2015 in great condition and she made sure their price and offer beat everyone else's. We were thrilled! Jen really made our experience worth while. I wish we had found her first but now i know where to go next time. It was nice knowing my father in law, who is a nut about cars, has bought a few cars from this location and referred several others, even though he lives 40 min south and passes dozens of other dealerships on the way. When a dealership and salesperson earn your trust its worth it to start there first to avoid all the unnecessary complications that come from buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

LOVE your screen name Toy Yoda!!! Jen is fantastic at customer service and helping customers get the vehicle they need and want. So glad you got to work with her. Thanks for coming in and we look forward to serve you again in the future!