Reviews
Customer service was good
Customer service at Lithia Toyota of Billings is good, they get the work done in a timely manner. I have told other people to check this car dealership out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Annette; we're glad we could meet expectations! Until next time, take care!
It was good they got me in and out fast
We have bought 5 Toyotas from this company they have treated us well every time we came in and their maintenance part is excellent we have referred other people down there to buy Toyotas we just thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you, Jon'stoy#1! We're glad we could be of service time and time again. See you next time!
great
Salesman was great very laid back not too pushy. I did not make a huge purchase but he was still very kind and helpful. Thanks Terence Brake!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, cdmsmtmom! We're always happy to help!
4th Car Purchased
My wife and I just got our fourth car from Lithia and we are very happy with the communication and service from Dana and Patrick. We will be back for the next couple as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We're glad Dana and Patrick made your experiences great! Until next time, take care!
Chain Johnson: Sales Professional at Lithia Toyota
Chawn Johnson, the Sales Representative at Lithia Toyota of Billings has been a superb person to work with: not only is he extremely polite and courteous but also he is very knowledgeable and informative about the vehicle that I purchased from him. Chawn Johnson is a class act who is a true valuable asset at Lithia Toyota of Billings!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Barc! We're glad to hear Chawn was so helpful and knowledgeable during your visit! If you need anything else, please let us know.
Thank you.
Thank you for the great service and friendly atmosphere. Give Robert and Jim a raise and send Mike on a Fishing trip. They all deserve it!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JJESS, thank you! We're glad you enjoyed your visit.
Service review
I have always had exceptional service at Lithia. I would recommend this dealership for purchasing a new car as well as their service dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Judy, thank you; we're glad to know we've exceeded your expectations! We appreciate your recommendation.
Maintenance
My car was in for routine maintenance. The service department was prompt and courteous. I was given a complete explanation of the services provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim, thank you for this feedback! We're happy to help if you need anything else!
No response
Emailed about a car I’m interested in. Got one reply and nothing back since. Guess I’ll look elsewhere. Had a great trade in as well.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Courtney, we are sad to hear about your experience. If you could, please reach out at (406) 545-0381 to discuss this matter in more detail. Thank you.
5000 mile service
The staff was courteous and helpful. The waiting area is always clean and comfortable. Employees walking through are always nice and say hi. My vehicle was ready in a reasonable time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vicki, thank you; we're glad you enjoyed your visit. We're happy to help if you need anything else!