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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Great experience

This is my second vehicle purchased from Toyota and it was an excellent experience both times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jessica, thank you! We're glad to hear you had excellent experiences at our dealership. We hope to see you again!

Review? I'm not sure what u want in this space.

I've always had great service from Toyota. I'm in and out of there in an hour just like they tell me & all are very professional. Not one complaint! I purchased a Venza in 2013 & love the car. Have had oil changes about every 3 months & have had great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Paulette, thank you! We're always happy to help and love seeing this feedback. We sincerely value your business and look forward to seeing you again!

I this Toyota of Billings

Excellent service very smart people they know what they do .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Thomas; we'll be sure to pass along your feedback to our team.

Oil change and minor repair

Joey is an excellent customer service rep. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Neal, thank you! We think Joey is awesome, too.

fast to the point.

Very fast, clean helpful. Got me back on the road in less then 45 mins. Got the services I needed nothing more nothing less. The staff was helpful too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback! We're glad we could be of service and get you back on the road!

Great service

Lithia Toyota of Billings always provides exceptional service. The staff are courteous, fast, and knowledgeable. I dont usually have to wait too long to get an appointment either.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you, A! We're glad we could exceed your expectations! We hope to see you again!

Oil change and tire rotation.

I had a scheduled appointment for an oil change and tire rotation. When I arrived it was only minutes later that the service techs had my car in and the work begun. I waited at the dealership thinking it would probably take about an hour and was pleasantly surprised when my vehicle was ready less than 40 minutes later.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, cybertony! We're glad we could help you so quickly. We hope to be of service again.

Flawless Service

I have been taking my vehicles to Lithia Toyota in Billings since 2002, and my experiences with them have always been great! I loved my first Toyota, and the fact that I bought a second Toyota had as much to do with service department as it did with the Toyota brand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks, Teresa! We sincerely value your business and look forward to seeing you again!

Decent

I had an oil change scheduled via phone and somehow my appointment never made it in their system. Therefore showed up and everyone was puzzled. Luckily the walk-in gentleman was free and able to get me taken care of which I was very thankful for but I don’t understand how I can make an appointment over the phone with a gal and then it never make it to their system. That’s the only reason for the 4 stars. I don’t recall their names but everyone was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your honest feedback. We're glad we could help and hope you come visit us in the future!

Camry

Lithia Toyota is always very fast, friendly, helpful, and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Amber! We're always happy to help! Until next time, take care.