Reviews
Oil, Filter change
My wife and I were vacationing on our way out west and stopped In Billings. Our Toyota was due for our 5,000 mile maintenance when we stopped during the weekend after hours. The first thing on Monday I stopped in early before service opened and explained to service Tech Mack Anderson that I did not have an appointment and if he could work me in. He advised me that it could take a while since they were short on help during the week but would try his best. I told him I could not drop off the vehicle later since my wife and I were checking out of a hotel and on the road by 10 a.m. By 9:10 a.m. Mack advised me my car was ready and out the door, also changed my front window wipers as well. This was the kind of expedited service that I've enjoyed with Toyota over the years as my family owns 4 Toyota Prius's. Thank You, John Kazmierczak Melbourne, FL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, we appreciate your feedback! We're glad we could help you out while you were in the area!
2018 Tundra
Chris Wells was amazing at his job I highly recommend him to others
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tayte, thank you! We think Chris is amazing, too, and we appreciate your recommendation!
Even Free is too much.
Service department is so bad, that I take my new Toyota to the Chevrolet dealer instead of getting my 'free' Toyota care service. Scheduled oil change takes hours, if they do not just tell you, you do not have an appointment. . They are not capable of fixing a flat tire. On two occasions I had to get it repaired the next day at a tire shop. Refused to honor the extra tire warranty they sold me.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to see this feedback. We'd like the opportunity to discuss this in more detail. If you could, please call (406) 545-0381. Thank you.
Outstanding!!!
It was an amazing experience from start to finish - thanks for Patrick, Norm, Brittany and Thane!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sara, thank you! We'll be sure to pass along your amazing feedback to our team!
Tacoma
Good to work with and simple process. Willing to work with you to make deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Jared! We're glad you enjoyed your visit!
Service/oil change
Jim in service is great wouldnt bring my car to anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johanna, thanks! We think Jim is great, too.
Billings Lithia Toyota Dealership
Lithia Toyota always is on task when I call to make an appointment or when I stop in at the showroom. Very accommodating on all aspects.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael J., thank you! We're always happy to help our customers!
Easy Car Buying Experience
Our experience buying a car at Lithia Toyota was pain-free! We knew what we wanted and Norm was extremely helpful in finding the right vehicle and making the deal. We are 100% satisfied with our experience and our new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, jtbert! We're so glad to hear about your experience, as customer satisfaction is important to us. If you need anything else, please don't hesitate to reach out!
Service Experience
Over experience is always great, the service team at Lithia Toyota of Billings has always been awesome. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Erin, thank you for your awesome feedback! We sincerely value your business and look forward to your next visit!
Sara Nielsen
Lily was awesome and so was Brittany! They both went above and beyond to make this happen! I would definitely recommend this dealership to friends and family! I didnt think getting approved would happen but they made it happen!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
