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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Oil, Filter change

My wife and I were vacationing on our way out west and stopped In Billings. Our Toyota was due for our 5,000 mile maintenance when we stopped during the weekend after hours. The first thing on Monday I stopped in early before service opened and explained to service Tech Mack Anderson that I did not have an appointment and if he could work me in. He advised me that it could take a while since they were short on help during the week but would try his best. I told him I could not drop off the vehicle later since my wife and I were checking out of a hotel and on the road by 10 a.m. By 9:10 a.m. Mack advised me my car was ready and out the door, also changed my front window wipers as well. This was the kind of expedited service that I've enjoyed with Toyota over the years as my family owns 4 Toyota Prius's. Thank You, John Kazmierczak Melbourne, FL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

John, we appreciate your feedback! We're glad we could help you out while you were in the area!

2018 Tundra

Chris Wells was amazing at his job I highly recommend him to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tayte, thank you! We think Chris is amazing, too, and we appreciate your recommendation!

Even Free is too much.

Service department is so bad, that I take my new Toyota to the Chevrolet dealer instead of getting my 'free' Toyota care service. Scheduled oil change takes hours, if they do not just tell you, you do not have an appointment. . They are not capable of fixing a flat tire. On two occasions I had to get it repaired the next day at a tire shop. Refused to honor the extra tire warranty they sold me.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry to see this feedback. We'd like the opportunity to discuss this in more detail. If you could, please call (406) 545-0381. Thank you.

Outstanding!!!

It was an amazing experience from start to finish - thanks for Patrick, Norm, Brittany and Thane!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sara, thank you! We'll be sure to pass along your amazing feedback to our team!

Tacoma

Good to work with and simple process. Willing to work with you to make deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Jared! We're glad you enjoyed your visit!

Service/oil change

Jim in service is great wouldnt bring my car to anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Johanna, thanks! We think Jim is great, too.

Billings Lithia Toyota Dealership

Lithia Toyota always is on task when I call to make an appointment or when I stop in at the showroom. Very accommodating on all aspects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael J., thank you! We're always happy to help our customers!

Easy Car Buying Experience

Our experience buying a car at Lithia Toyota was pain-free! We knew what we wanted and Norm was extremely helpful in finding the right vehicle and making the deal. We are 100% satisfied with our experience and our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks, jtbert! We're so glad to hear about your experience, as customer satisfaction is important to us. If you need anything else, please don't hesitate to reach out!

Service Experience

Over experience is always great, the service team at Lithia Toyota of Billings has always been awesome. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Erin, thank you for your awesome feedback! We sincerely value your business and look forward to your next visit!

Sara Nielsen

Lily was awesome and so was Brittany! They both went above and beyond to make this happen! I would definitely recommend this dealership to friends and family! I didnt think getting approved would happen but they made it happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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