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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Lithia Toyota

Service and customer service are always excellent. I would recommend everyone go to Lithia Toyota. I will be a life-long customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words, Debra! We appreciate your business and look forward to your next visit!

Not sure what to put here.

Initially, I destroyed a tire on a pot hole. I was advised to replace all four. During replacement, mechanic noticed that the rear struts were leaking. I had them replaced also. Service was good and timeframe was as projected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Linda! We're always happy to help, and we're glad we could meet your expectations. If you need anything else, let us know!

Service

Everyone greeted me like a valued customer , even though the weather was horrible and they ran into problems they still serviced my vehicle in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mark! We're glad we could help in a timely manner. If you need anything else, let us know!

William Moyer

Nice crew of informed and polite people! The manager of the service department was very helpful along with a good sense of humor! We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, William! We're always happy to help and love hearing when people have a great experience. Until next time, take care!

RAV 4 Servicing

I was not in the market for a new vehicle. I loved my vehicle but it was very difficult to deal with the dealership and get my vehicle serviced where I bought it. My niece had leased from Lithia and was turning in this vehicle. She had nothing but good to say about Lithia and suggested that I purchase her leased RAV4. I did. I have been happy with my purchase and feel I have had exceptional service every time I have had to go into Lithia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Donna! We're glad you're happy with your purchase, and we look forward to your next visit!

Satisfied customer

Joey Anthony was exceptional. Helpful, courteous, knowledgeable, kind, accommodating. I will seek his help again for future services. Someone I can trust and I value his opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you! We're glad Joey exceeded your expectations, and we'll be sure to pass along your compliments.

Jesse

Service department showed genuine interest in my car service history and what was needed to keep my car in top condition. Options were given and in depth discussions to make me comfortable decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this feedback, Janice! We strive for a helpful, quality experience, and we're glad to know our efforts paid off. Let us know if you need anything else!

Great Service!

Purchased vehicle sight unseen. Terence was great, sent photos and video. Very helpful, great communication. Transport from Billings, MT to Fort Myers, FL went without a hitch. We love our Volvo. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Eileen! We're happy we could help! Enjoy your Volvo!

New Car

I tried many different dealer ships to get myself a used car. No dealership was willing to work with me because I have no credit. At that point I emailed Lithia Toyota and the guys there were very helpful and got me into a brand new car! I highly recommend Lithia Toyota to any young person that is trying to get their own vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Shajona! We're so glad we could help you find a vehicle. We appreciate the recommendation!

The place was great!

Jake, the guy who sold me my Jeep, was great. He made sure I was taken care of, and I really enjoyed the overall experience with the company. I will definitely go back for another vehicle in a few years. The man who had me sign all the paperwork was great as well, the extended warranty fits perfectly, and wasn't that bad of a price! I recommend this place. If I could rate 100 stars, I would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you, Joshua! We're glad to hear your experience was so great, and we'll be sure to pass along your compliments to Jake. Until next time, take care!