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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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great

great service and people, was finished ver y fast and the service dept. was very efficient. will continue using Lithia for all my service needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We're always happy to help and appreciate hearing from customers who had a great experience.

I was treated with respect and reasonable answers

I stopped to look at trucks and ended up selling my automobile and my 4 Runner to purchase a 2018 Tundra. The sales person got the dealership to buy my extra vehicle to make the deal. Chawn & Trystan ended staying until 9:30 PM to complete the purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback! We're glad to know we were so helpful during your recent visit. Enjoy your Tundra!

Great experience

Great experience with lithia Toyota of billings, the sales manager is great and Kristen a member of their sales team is very professional and very easy to work with. This dealership very much exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Preston119! We're happy to know we exceeded your expectations. If you need anything else, don't hesitate to reach out!

Best service ever

My sales people and the finance people were absolutely fantastic. Chris, Jhevon, and Kristen were absolutely amazing. I couldn't have asked for a better car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kim! We're glad to hear our team was so fantastic during your car buying experience.

Excellent Service!

Excellent service from the time I scheduled my appointment until I picked up my vehicle at the service department. The entire service staff was very helpful and nice. I was given a loaner for the day and it was almost a brand new pickup. The service staff took the time out to help me sync my contacts to my vehicle. Overall, it was an exceptional experience. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Kellie! We're glad we could exceed your expectations. If you need anything else, don't hesitate to reach out!

2015 Toyota RAV4

Last week I purchased a 2015 Toyota RAV4. I was assisted by John Bennett. He was very personable and knowledgeable about all the features of the car I was looking at. I am so far very excited by this new (to me) car and my experience with Lithia Toyota. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2913 Highlander @ 100,000 miles

At around 85,000 miles had ripped off part of plastic under shield in ice bank so took it to the dealer to change oil and take a look. They were quick, and gave me a concise explanation of that problem and my options. Asked about suspension wear in a vehicle of that age, i.e. if it needed replacement or how to tell if it did. One of the struts weeping a little and their inspection caught it, will keep an eye on it. In the old days we had to replace suspension components and there was a way to tell if they needed it. Thought I may have stumped the young guy on that question but I think I am outdated and maybe that is no longer an issue ? Overall, they have been very good and detailed what needed to be done when the vehicle gets to 100K. It is indeed a sweet ride and plan to get another 100K. They said I could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! We're happy to help and look forward to working with you again to keep your vehicle in great shape!

2015 Toyota RAV4

I brought my 2015 Toyota RAV4 in because I was having a problem getting an AM radio station. I had only had the car a few days. It turned out that it was only operator error on my part. Thane Lange was very helpful in showing me how everything operated and even hooked up my cell phone to the Bluetooth on the car. (That is just the neatest thing I ever saw!) He never made me feel dumb about not knowing how to work the radio. It is way different from the 2005 model that has been my last car for quite a while. Thank you so much for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Not sure what this is asking for?

The service was excellent. As soon as I got there, they took my car in right away. I usually expect to wait about and hour but thanks to having an appointment I was there maybe 30min.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Diana! We're glad to see you had an excellent service experience with us!

searvice

always get good service with Lilith Toyota, these guys are always friendly and helpful

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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