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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Customer

Brittany was excellent and she provide heat customer service. In spite of serving several people at the same time she was fast and efficient. I would recommend friends and family to this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad to hear that you had a satisfactory experience with us! We think Brittany is excellent, too. Thanks for the review and recommendation!

Bob Fisher

I brought my 2008 Toyota Tundra in for service a little early for my 9:00 AM appt. The service department took good care of me;, gave me a short ride to my work which was very much appreciated with all the snow and ice on our sidewalks these days. The folks took care to check all my tire pressures, changed out a front right turn signal bulb and had my oil change all done in short order. You have a great team of people that take care of my 160,000 mile Tundra. Runs like a charm because of their work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, Bob! We're always happy to help and we're glad we could assist you! Let us know if you need anything else.

Greg Gustafson was a great guy to work with.

I can't believe how great Greg was with the purchase of our rav4. He spent two hours going through the car and explained all the bells and whistles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you! We're happy to hear Greg was so helpful during your recent visit. Enjoy your RAV4!

Good job

They did. A good job and stayed with it until my needs were met. My salesman had me look at several models. We had test drives and he pointed out the difference in their features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We strive to meet customer needs in a helpful environment, so it's great to hear our efforts have paid off. Let us know if you need anything else!

Good Service

Jim Harmon is the best service rep I have ever dealt with no nonsense, straight forward. He gets you in and out with providing quality work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We think Jim is great, too. We hope to see you again!

Salesman was very nice as was store manager.

Pleasant staff- nice facility. Willing to work with us on price. I would recommend this dealership and this salesman to a friend. For car dealerships, this was a nice experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're happy to hear our team was so happy and pleasant. We appreciate your review and recommendation!

linda saunders

great service jim harmon always goes out of his way to accommodate customers is knowledgeable patient kind and a model employee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Linda Ann! We'll be sure to pass along your compliments to Jim. Don't hesitate to reach out if you need anything else!

Trade

Went to get my 2015 Hybrid serviced and come home with 2018 Hybrid Avalon. Chawn Johnson was very professional about showing me the difference in the older car and the new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're so happy to hear Chawn was so professional in helping you during your recent visit! Enjoy your new Toyota, and thanks for the review!

Great Service

Service was exceptional ! The staff was prompt and very thorough in their communication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking time to leave us a review, Landon?!? We are so glad we were able to exceed your expectations. If there's anything else we can help you with, please feel free to stop by or call us anytime.

Kristen Paulsen is the best!

Kristen help me find the perfect 4Runner! The whole process was incredibly smooth! From the first email through driving away, I have zero complaints! Kristen Rocks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of our dealership! We work really hard to meet our customer's expectations in a great environment, and I'm happy to see that those efforts have paid off. We will make sure that Kristen gets the recognition she deserves. :) Enjoy your 4Runner!