Reviews
Great Car Person, Back office slow
Sales Person was helpful. When she did not have an answer to a question we had she found the answer. Back office paper work slow.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We're happy to help and appreciate your comments.
Great salesperson
Most of the sale was completed online. Brittany was helpful and knowledgeable. Our negotiation was straight forward and painless. When I arrived at the dealership my truck was ready to go and Brittany took the time to answer questions and train me on the technological features. My only negative comment is about the finance person pushing the extended warranty. No means no.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear Brittany was so helpful! If you need anything else, please let us know. We appreciate your feedback!
Great purchase
The sales Team were great. No pressure, finance guy was a huge help in deciding additional warranty. We bought a 2nd car from them to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're glad you had a great experience at Lithia Toyota of Billings!
Great service
My husband and I purchased a pickup this week. Everyone was extremely helpful and tried to expedite all interactions. The vehicle is in perfect condition and we are very pleased.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Kathy! We're always happy to help and love hearing when customers have such a great experience! Let us know if you need anything else.
My new car
When I bought my new Avalon, the people in the dealership were pretty good. I had my own financing in place, but the finance department tried to sell me extended warranties anyway. After a few nos he had us sign the papers and away we went with my new car. The service department is very good. Always as helpful and nice and upbeat as they can be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Hallie! If you need anything else, please let us know!
Service Review
I love Lithia TOYOTA. I will never purchase a car through anyone else. They take excellent care of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Barb! We love working with you!
REVIEW:
This is a great dealership. A 1 stop shop if you will. Everything done correctly the 1st time. Thanks everyone. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Laurie! We're always happy to help with whatever your vehicle needs are! Hope to see you again!
Excellent customer service
Jim and Robert is who I primarily deal with and they always are friendly and professional. They ensure I am happy with the work done. Everyone else is always friendly and provide quality work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the stellar review! We're glad to hear Jim and Robert are so professional and friendly. Please reach out if you need anything else!
No pressure sales, personalized service
I'm impressed with the community feel of Lithia Toyota, and that they know me by name every time I come in. I have appreciated the value I have received in the vehicles I leased or purchased for the price. I also am grateful for the stellar service and extra value I receive from their service. I appreciate the Courtesy Van as well. Jim Harmon is exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, mrgallagher! We're always happy to help and love working with you! Hope to see you again soon!
vehicle purchase
made the process easy, honest, patient. Best experience ever buying a car. Not pushy! sales person was amazing, finance was easy, got a great vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a wonderful experience, Melissia! Please let us know if you need anything else!