Lithia Toyota of Billings

Clinton Shelton was phenomenal! We were looking at a lower cost vehicle and he treated us like we were buying the highest priced vehicle on the lot. He was very attentive and never pushy. We had the opportunity to buy a similar vehicle at two other dealerships for slightly less money, but Clinton won the sale because we truly felt he would stand by the purchase. (MAN AM I GLAD WE LISTENED TO OUR GUT!) This is where it gets really good.... after minimal negotiations, (they showed transparency and honesty about what they needed) we landed on an "as is" price with no conditions. As he pulled the car out of detail, Clinton noticed a tail light was out and asked if I would bring it back in the next week to change that out. It was almost 8pm on a Saturday at this point so they were down to minimal staff. Monday morning I sent him a message about the tail light, and a tire sensor service warning I had noticed on the way home. He messaged me back within a few hours and said I was set up with service and just to bring it in. It was so easy. While they were fixing the tail light it was discovered there was a wiring issue, they took care of it AT NO COST to me and did it with a smile. The tire sensor ended up needing to be replaced, that to was replaced FREE OF CHARGE. I would have thought it would stop there, but it didn't. They got me a new key fob and programmed it for me as well. I am over the moon with my experience and I HIGHLY recommend them to anyone looking for a new vehicle. They treated me like family. That isn't something you see every day anymore, especially in used car sales.

terrence Brake's truly exceptional adressing my questions. This was the 4th Toyota that I have Turchesed at Billings Toyota. Since 2008 there have been several new features that Terence explained to me.

call me at 697-3144, too much detail and cannot put into words on paper. The service after the sale as promised was poor and not impressed

Mr. Brake was through and answered all questions. detailed features of the vehicle. this is the 4th Toyota i have purchased at at Toyota Billings

James was easy to work with and was able to pick out a car that suits me. Having something with warranty was important to me and James found me something that still has factory warranty and is certified.

Robert in service is always professional and considerate when it comes to any dealings with my car maintenance and repair.

I initially had a few issues buying my new Tundra, but the whole team stepped up to make sure I was happy with my purchase.

The people in service are friendly and listen to what my needs are. They do a good job in diagnosing the issue and explaining the process of getting handled well. I never feel like they are talking down to me or pressuring me into something I don't need.

Robert Muir always remembers us and makes sure we get in promptly. Lucky to have an employee like him

Truly an exceptional dealership. All of the staff was great to work with. Jim the service manager goes above and beyond, really makes you want to come back.