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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Service needs

The wife took her Prius in for oil change. I met her there and I had received a coupon for a really good buy on wiper blades for my Tundra. They installed the new blades without an appointment. Greatly appreciated this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're so glad we could help you out in a timely manner, Gene! Be sure to reach out with any other service needs. Thanks for the review!

Service satisfaction!

Always first class service and personnel attention! As always, thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Always happy to help, Chris! Thank you for the review!

New car owner

Great experience. Our salesman, Norm, was professional, knowledgeable and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Susan and Joe! We think Norm is pretty great as well, and we're glad your experience was great!

Zoom zoom

They helped me find someone who would finance us, bent over backwards with the headlights very hepful all the way around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tracy! Thank you for taking the time to provide this feedback!

35,000 mi checkup

Lithia Toyota dealership usually has service openings at convenient times, including Saturdays. They seem to do a thorough checkup for common problems. Their service area and waiting room are clean. We continue to take our vehicles there for service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. We strive for a quality experience, so we're glad to see your comments.

My new 2018 Rav4

Unsure of my next steps of the leasing process, I came in a few Saturdays ago, met with Jake (who had previously leased me my last Rav) and had a wonderful experience. His experience with Toyota has increased his knowledge and I was comforted in knowing I will be satisfied with this lease as well. Thank you, Jake (who also has a great sense of humor) for all your help as well as able to answer (or have answered) any questions I had regarding my new lease!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Suzanne! We're glad Jake has helped you with your lease. Thanks for the review!

Outstanding Service, Always

I have my vehicles serviced at this dealership. I just purchased another vehicle and where I would have it serviced played a part in the vehicle I selected. After the purchase I called for an appointment to have a 100% check up on my newly purchased used vehicle. Robert Muir, at the Service Desk, gave me an appointment and discussed my new purchase with me. Knowing my vehicle would be as well taken care of as my other made my vehicle selection much easier when I decided to make a purchase. My vehicles have never been serviced anywhere else except twice and that was at the original dealership where I first purchased it my first one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you! We're always happy to help and are glad to hear your experiences have been great at Lithia Toyota of Billings! See you at your next service appointment!

Sales review

It was a easy process... I appreciated the texting from Brittany And the speediness of the sale process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear Brittany made you buying process quick and easy! Thanks for the review, Denise!

I have no idea what you want here.

I have answered all of the questions and do not fell any additional comments are required

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback, John.

Service review on 10/30/2017

Notification of upcoming appointment very timely an appreciated. Greeted right away, service adviser had everything ready, repair was done very timely and satisfactory. Very good experience. Robert M and Craig J did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad we could help in a timely manner. Thank you for the review!