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BMW of Silver Spring

(5,856 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Seamless.

Seamless. Bringing car to me was exceptional. Not the closest dealer to me but highly recommended and worth the extra distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

LOVEEEEE MY NEW TRUCK!

LOVEEEEE MY NEW TRUCK! Roberto was nice and informative during test drives. From his knowledge, we decided to order exactly what we wanted. We are very happy. Thx, Roberto and Aaron.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

After online shopping and contacting several BMW

After online shopping and contacting several BMW dealerships, I reached Karen at Silver Spring MD and I must say she was amazing from the beginning giving me hope that I could get the X3 that I wanted. I called about a used one and ended up ordering exactly what I wanted. She helped me take advantage of my military discount and told me how to get the most for my trade ultimately saving me money. Her personality was super! The manager sent follow up emails throughout this process making sure my needs and questions were being taken care of. Guen in finance went above and beyond to help get me my best options. This dealership was a 5 star plus for my experience and it all started with Karen answering my call. I highly recommend them. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Laurie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Desirea and Pedro are the best to work with.

Desirea and Pedro are the best to work with. They made the process very simple and went above and beyond to make my car buying experience seamless. If you ever need to buy a BMW, please reach out to them and you wouldn’t regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Exceptional

Very good experience. Lonnie Overby was extremely responsive and helpful throughout the purchasing process. I will definitely go back to them should I need to to buy a BMW.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Asok, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Salesman Extraordinaire, Mr Ron Askew was a consummate

Salesman Extraordinaire, Mr Ron Askew was a consummate professional throughout my entire purchasing process. He kept in contact with me and was able to find a new Black Sapphire 430i Coupe with everything option I wanted. He was a pleasure to work with and made writing the check less painful. 😃 Many Thanks to him and the Finance Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Safe travels!

BMW of Silver Spring stood out among the rest of the

BMW of Silver Spring stood out among the rest of the DC/MD/VA dealerships because of their professionalism and straightforward customer service. Excellent and courteous communication from their sales and finance staff (Eric, Gen, and Max in particular). They didn’t annoy me with follow-up calls or give me vague answers to my questions. Eric was very knowledgeable about their cars, and gave honest opinions about features, and did not pressure me at all. He was transparent about pricing options, and put in the effort to help me feel good about my purchase. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very good experience.

Very good experience. Roberto and David were extremely responsive and helpful throughout the purchasing process. The follow-up call to check-in post purchase was also a nice touch. I would definitely go back to them in the future.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

We have been buying our BMWs from them since 2000.

We have been buying our BMWs from them since 2000. Always friendly and helpful service. They worked hard to help us getting exactly what we want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

My experience at BMW of Silver Spring was top notch from

My experience at BMW of Silver Spring was top notch from start to finish. Lonnie from sales took me through the whole process from the test drive to getting the deal done. And I worked with Pedro from finance to close out my loan smoothly. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please don't hesitate to reach out! Take care!