Reviews
My experience with this dealership was very exceptional.
My experience with this dealership was very exceptional. I had the pleasure to work with Mr. Nate Vitek, who took care of me and my needs with the utmost sincerity, and also Mr Pedro Delgado, who helped find the best financing options available. I told Nate my budget and he found a car that was just within my range. After test driving the car and coming back the dealership helped me find the best possible finance option. This was not something I expected from the dealership, so I was pleasantly surprised. I was able to walk out the next day with the keys in hand. My experience at this BMW dealership was refreshing and I would recommend anyone shopping for a vehicle to stop by and have a chat with Mr. Nate Vitek, and the awesome team at BMW of Silver Spring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Denzel, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shop here if you’re in the market for a vehicle!
My experience with this dealership was very exceptional. I had the pleasure to work with Mr. Nate Vitek, who took care of me and my needs with the utmost sincerity, and also Mr Pedro Delgado, who helped find the best financing options available. I told Nate my budget and he found a car that was just within my range. After test driving the car and coming back the dealership helped me find the best possible finance option. This was not something I expected from the dealership, so I was pleasantly surprised. I was able to walk out the next day with the keys in hand. My experience at this BMW dealership was refreshing and I would recommend anyone shopping for a vehicle to stop by and have a chat with Mr. Nate Vitek, and the awesome team at BMW of Silver Spring.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Denzel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
German is extremely helpful, he is very patient and
German is extremely helpful, he is very patient and explains everything to me. He also keeps track of previous maintenance by memory and is able to give advice as well! I’ll keep coming to silver spring, so that German can help service my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Desirea at BMW of Silver Spring was great to work with.
Desirea at BMW of Silver Spring was great to work with. She helped work through the order of my new car and was super responsive to questions throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Very friendly and knowledgeable about the type of vehicle
Very friendly and knowledgeable about the type of vehicle I was interested in. Answered all questions and was also very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
My sincere thanks for the teamwork Desirea and Brittany
My sincere thanks for the teamwork Desirea and Brittany displayed in coordinating the sale of the vehicle I was in the market for at the price point I needed. From the groundwork Desirea laid following our initial contact, throughout the seamless finish Brittany so well orchestrated, the entire experience was both efficient and effective. These employees, both of whom are obviously fully invested in the work they do, are worthy of commendation for their professionalism, motivation, level of knowledge, and unsurpassed, genuine courtesy. As an active duty Naval Officer with 24 years of service, I've had the opportunity to purchase ten new and used vehicles in seven separate regions - this purchase easily surpassed all others. Thanks very much to Brittany and Desirea for a job exceptionally well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jason, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Grasias a Roberto y Jhonayra por la ayuda se recommiende
Grasias a Roberto y Jhonayra por la ayuda se recommiende se merece cinco Estrellas a
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hola Miguel, muchas gracias por tus comentarios! ¡Nuestro equipo estará encantado de escuchar sus amables palabras y su alta calificación de estrellas! ¡Esperamos que nos siga eligiendo para todas sus necesidades automotrices! ¡Cuídate!
My experience was amazing!
My experience was amazing!! I worked with Lonnie and his customer service was incredible from the start to end. He kept in contact with me the whole time. I decided to try this location after a horrible experience at a location in VA and I am glad I did because even after I purchased my vehicle, Lonnie texted and emailed me to follow up. I will definitely recommend him and the staff at BMW of Silver Spring. It was such a great experience - I do recommend. I will purchase my new vehicle from Lonnie… and recommend him to all my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Stacey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Robert Jimenez has been the most helpful representative
Robert Jimenez has been the most helpful representative through this long journey of attaining my dream car. He’s easy to talk to, knowledgeable and will keep you updated throughout the entire building, shipping, transport and arrival process. Will be returning for an upgrade!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kevin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Review
Super easy experience buying a new car. Fast and efficient. Easy to work with and respectful of time-- linear and direct buying experience. Thanks all
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
