BMW of Silver Spring

Exceptional service from The entire sales team especially Andy Alexis - he went over and beyond to make me a very very satisfied customer. I will highly recommend the entire team to family and friends.

Very professional and excellent service. Highly recommended. Got to know marks through Ed Sarecky from Volvo throughout this experience he made it easy every step of the way.

BMW of Silver Spring now has another loyal customer despite the hour and a half drive from Delaware. On Oct. 19th, I had reached out in search of a particular color interior/exterior for the X3 and X5 as I was unsure of which vehicle would be best to suit my needs. Karen contacted me immediately, and was prompt on every instance where I needed more information. She not only explained the various financing/leasing options, but she took the time to even provide me with insight into the BMW Select program. During the entire process Karen was patient, professional, knowledgeable and most of all pleasant. I had spent the last 5 weeks researching different vehicles and as a result spent time with a variety of dealers in the Delaware area. Unlike my experience at other dealers, I NEVER felt that I was being pushed to make a decision, or that I was dealing with a sales person who was more concerned about the sale vs. ensuring my needs were met. Karen listened to what my needs were, and provided me with the data to help make my decision. My husband and I came up late Thursday evening, and test drove 2 vehicles to ensure we were making the right decision. When we got there, Karen was with another customer, but she was sure to be certain that our trip was worthwhile. While she was finishing up with a client, Shariff took us for the test drive and was super patient and accommodating. Upon returning to the dealership, Karen was available and spent time discussing our options. By the time we verbally finalized the deal it was after the 9pm closing time. Karen, James and Allen all stayed until everything was complete which was well after 11pm. Everyone was professional and never rushed us to complete the process. On Saturday when I went to pick up the X3, Mikhail spent a few hours educating me on the features of the car. He was professional and patient as he explained the technology features no a non-millennial! Throughout the day on Saturday, Karen was receptive of what was going on to ensure I was satisfied with the condition of the car and the operation of the car’s features (as this is my first BMW). BOTTOM LINE—KAREN and all the staff that helped me during my car purchase are commended on a great job!! I have family and colleagues in the area, and I will be sure to pass the word to them about the quality of service I received last week.

Went in for a test drive. My first time with a BMW. Lonnie retrieved the car I wanted and was very pleasant and helpful. And no pressure.

I've purchased several cars from several different brands in my lifetime, Dodge, GM, Infiniti, Hyundia, BMW. My interaction with BMW of Silver Springs is by far the best car buying experience I have had to date. I came from Virginia to see a certain X5 and ended up going home with it. Desirea was very helpful and knowledgeable, made my buying experience very seamless. Andrew from the finance department was very helpful as well. I'd recommend this dealership to everyone I know, my brother will be dealing with them really soon. DJ.

Lonnie was very knowledgeable about the BMWs. He was very personable as well. If my wife shows more interest in the X7, I will definitely seek him out.

Alejandro was patient and professional. I saw a vehicle on line that I wanted to test drive and although I did not have an appointment they took me straightaway and prepped the car for me. Did not have to wait!

We had a great experience purchasing a new vehicle at BMW of Silver Spring. My Client Advisor, Scott Sohn, was very knowledgeable and was extremely helpful throughout the whole process. I would definitely come back next time!

Chris made our decision to buy a new BMW a great experience. He offered several vehicles for us to test drive. His knowledge of all the vehicles and competing models was encyclopedic. He answered all our questions, and was very responsive throughout the process. This young man is extremely conscientious, and he has a bright future in car sales

Great customer service!! Service department have a great leader, good job Ron Ptak!! Will definitely be recommending my friends and colleagues. To BMW silver spring!