Reviews
AMAZING CUSTOMER SERVICE !!
BMW of silver spring is a wonderful place, I would definitely recommend everyone go to BMW. I compared prices against other dealers and you cant beat BMW of silver spring ⭐⭐⭐⭐⭐
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Prince, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Great place to buy your first car!
Everyone was very welcoming and friendly, from the time I came in and left. Thank you BMW. I would like to give a special thank you to Ron Askew and my new service advisor Brandi Roger's. What a great team! Thank you, I will send all my family and friends to BMW of silver Spring
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Boyd, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Great experience at BMW of Silver Spring
We drove from Richmond where there are two BMW dealerships because BMW of Silver Spring was willing to work with us on price and find a car that fit our budget and had all of the bells and whistles we were looking for. Len and John were professional and helpful and the overall experience was fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stacey, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!
Purchase of 2020 330I BMW
Great customer service and professional class A service all around. I used the internet to purchase my new BMW and Max treated me like family from day one. I explained to him what I was looking for and he located the perfect car for me. I been buying cars for over40 years and never experience this high level of customer service. I love my BMW and I will continue to use Max and Silver Spring BMW. In addition would like to add a thank you to Julia your finance specialist, again class A service and what I enjoy the most is her understanding of the BMW products. Again overall I would recommend BMW of Silver Spring to family and friends thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tony, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care! Your satisfaction means a lot to us, and we truly appreciate you choosing BMW of Silver Spring for all of your automotive needs. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Customer Service
This review is for Kristina Williams. Every time I bring my car in I learn something more about BMWs and cars in general. Kristina is very knowledgeable about BMWs and is more than willing to share her knowledge and information, as well as provide helpful tips on maintaining my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're thrilled you found Kristina knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Purchase experience
We were helped by an excellent and knowledgeable agent who made the purchase process fast and efficient. Andy Alexis is a great enthusiastic person who will explain in detail about your options and make sure you are happy with your purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Katterine, thank you for your positive review. We're glad to hear that you found Andy here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Excellent used BMW & Reasonable Price
Clean car, reasonable price (below market price), fast sale process and no pressure, and Excellent customer service!!! Andy Alexis an excellent salesperson and customer service. He showed me every little details about the car even after the sale was finalized, which I had never experienced with any of previous purchases (new and used). Keep up the good job! I would like to suggest to Andy's manager, please don't t let him go and give him a month paid vacation in Hawaii, a new car, and 2 tickets to his favorite concert!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bebee'S, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We are happy to pass along your comments to Andy Alexis here at BMW of Silver Spring! We will definitely award him for providing such an excellent service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service at BMW of Silver Spring
Kevin Pitamber was the perfect service advisor today when I dropped off my car for service. Competent, thorough and friendly. I definitely intend to return in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kevin, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!
Inspect the car very well!!
Completely Completely disappointed, only two months owning a certified bmw, and already have to looking to replace rotors. I’m really surprised this is a bmw dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Cheavaun C. We are sorry you feel this way about your recently purchased BMW and appreciate you bringing your concerns to our attention. All of our CPO vehicles go through a stringent inspection process and must meet various state and factory guidelines to be eligible for certification. We are glad to hear you spoke with our Service Director, Ron Ptak, and that we have an appointment scheduled for you to bring your vehicle in for our service team to inspect and diagnose. Should you need any assistance in the meantime, please feel free to reach out to Ron directly at 301.679.4425 or rptak@mileone.com.
Excellent used BMW and Reasonable Price
Clean car, reasonable price (below market price), fast sale process and no pressure, and Excellent customer service!!! Andy Alexis an excellent salesperson and customer service. He showed me every little details about the car even after the sale was finalized, which I had never experienced with any of previous purchases (new and used). Keep up the good job! I would like to suggest to Andy's manager, please don't t let him go and give him a month paid vacation in Hawaii, a new car, and 2 tickets to his favorite concert!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bebee, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!