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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Excellent!! Very pleased!

Exceptional service at the silver spring location every visit. Employees are always professional and pleasant. Karen Herbert is by far the best car sales person than I know. Karen makes car shop a pleasurable experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such an enjoyable experience with Karen and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Customer service oriented dealership

We were very pleased with level of attention and support we received from the staff at BMW of Silver Spring, MD and their willingness to work out a deal that would be fair to both parties. We traveled over 3 hours from Pennsylvania just to see a vehicle that we saw online and ended-up purchasing. We can't say enough to accurately express the care and attention we receive form our sales consultant Ron Askew and financial consultant Andrew Lippincott. Ron went out of his way to make sure we didn't have to drive home without reaching a deal. Andrew was willing to negotiate on the trade-in value we received which we appreciated greatly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear Ron and our team delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Very efficient and friendly.

Ron Askew was very helpful and friendly and we enjoyed meeting and talking with him. Very personable. We were very appreciative that he returned my calls promptly and sent the pictures of the car we wanted. Thank you Ron!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sharon, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Smooth sales process

Mr. Loney is pleasant to work it. Fast and efficient car buying experience. Impressed with the cleanliness of the dealership. No complaints so far. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lawrence, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

Scott Sohn was very professional and helpful

We were shopping for a small SUV and test drove the X1. Scott Sohn was our sales representative through the Costco car buying service and he was excellent. We were not really sure whether the X1 was the right vehicle for us and Scott worked with us to make sure all our concerns were addressed. There was no pressure at any time and I would recommend Scott whole heartedly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Daniel, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

Second time around

Ron, Joanna and Andrew were the best! 3 years ago, they helped me get into an awesome 440, and now they helped me out with turning in my lease and getting into a new M4. They were simple to and easy to deal with, no back and forth, and quick! I recommend working with Ron if you are considering a BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels.

Second time around

Ron, Joanna and Andrew were the best! 3 years ago, they helped me get into an awesome 440, and now they helped me out with turning in my lease and getting into a new M4. They were simple to and easy to deal with, no back and forth, and quick! I recommend working with Ron if you are considering a BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

BMW Hybrid Service

"Excellent service and speedy diagnoses for my 2018 BMW X5 Hybrid. I was very impressed by the support and help from advisor Kevin Pitamber and would not hesitate to recommend him and seek his service next time true professional. Thanks Kevin! "'

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Roberto, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

The Advisor Makes All the Difference

"Excellent service and speedy diagnoses for my 2018 BMW X5 Hybrid. I was very impressed by the support and help from advisor Kevin Pitamber and would not hesitate to recommend him and seek his service next time true professional. Thanks Kevin! "

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear our team took great care of our BMW! Your recommendation means so much to us and we're so happy to have earned it. We hope to see you again soon!

Great experience

This was the simplest, fastest, and most pleasant experience I have had with a dealer! Kan and the team were great. My M3 is perfect! I recommend you see them for your next BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your high star rating. We're happy to see that your experience with us was excellent! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!