BMW of Silver Spring

Mr Ron Askew my sales man was wonderful. He is such a professional and never gave up in helping me to get the car on my choice . Even when I wasn’t sure because of my fair credit but he went all the way out to make sure I got a great car . This man to me I feel like he was a God sent for me to help me . He was so sweet and kept giving me the courage to be patient and hang in . He was always texting and calling me to make sure I don’t give up . Furtunately I was approved to get the car I want . I am so happy . Thank you Mr Ron Askwe. May God bless you. I appreciate everything you did for me . I was sent to Ron by Kevin at the service section. Kevin is also a great guy who worked on my old 2004 BMW for several times and advised me to not to put anymore money into that car. He advised me to get another car so he sent me to Ron to help me. Kevin is also so professional and very friendly . He always return my calls and answers every question I have for him . I am very satisfied with the service s I got from both Ron and Kevin.

Excellent dealership. My experience with Kevin in service and Ron in sales was awesome. Great people . The professionalism and kindness went beyond expectations. Thank you so much for not giving up on me . I appreciate you all and I love w of silver spring .

First of all I was really impressed with my salesperson Karen Herbert. She was professional, patient, personable and very helpful. 5 stars all the way for Ms Herbert. I also received what I'm sure is a good deal that at least one other BMW dealer said they couldn't touch. Fantastic!

Unfortunately the seatbelt chime came on continuously (whether buckled or not) after 2 weeks of owning a NEW 2018 X1 purchased at the same dealer. There was a clear warning on the screen that the passenger restraint system was malfunctioning. But the service person told me the reason was that I probably had my cell phone on the passenger seat. What? They promised a loaner car, but there was no loaner so I was taken to the nearby Enterprise rental and informed they were out of cars. Had to wait close to an hour before one came in. Then when I came in to pick up the car, they said the problem was that the car seat was wet. And even though the warning system said restraint problem and the fasten seatbelt chime went continuously whether buckled or not, they said it was BMW's way of saying the seat was wet. What? WHAT??? And how was the seat wet? There was no sign of it being wet, nothing spilled on it for the two weeks I had it, and the seat was real leather. Fortunately for cows leather happens to be non-porous. Then they informed me the seat would probably take up to two weeks to dry out and I'd have to live with the constant chiming unless I wanted to take it somewhere to have them dry out the seat. Ummm I DID bring it someone - who was SUPPOSED to have a bumper to bumper warranty right?? I was absolutely fuming being told they fixed nothing and I'd have to live with this for two more weeks. But when i received the car, the warning message was no more and the seatbelt worked fine. I thought the service person was confusing me with another service but even the service ticket described the problem as a wet seat. Ok all's well that ends well, but did you really need to raise my blood pressure 50 points with all the bizarre nonsense? Only docking two stars for that, but I obviously have concerns about going back there for service again.

This BMW dealership is the place for us to purchase vehicles and get services. We have been working with them since 2000. Andy Alexis Sr and Jr both provided excellent services to help us to get our latest X5. All our BMWs come here for all the services, and the service advisors are always helpful and resourceful. We would recommend them to others.

This BMW dealership is the place for us to purchase vehicles and get services. We have been working with them since 2000. Andy Alexis Sr and Jr both provided excellent services to help us to get our latest X5. All our BMWs come here for all the services, and the service advisors are always helpful and resourceful. We would recommend them to others.

I returned to Silverspring because I referred my daughter and a friend there, which both purchased BMW’s. Karen was very courteous and knowledgeable about all models of BMW. I will return for further purchases.

My husband and I have been 8 time BMW owners. We love the vehicles. We’ve been continued customers to JC Thomas — who has been our favorite advisor throughout the relationship. Max Moyer assisted us with our recent purchase — and he was an absolute professional! Great personality, well-knowledgeable, and thorough.

I bought my last two cars from Ron. The entire dealership is terrific, including Ron, Anthony in Finance and Brandi in Service. Go there next time you want anything to do with a BMW vehicle.

They gave me a great deal and made it easy when I got there. I got my quote, nothing changed when I got there and they treated me like a king! Would definitely recommend!